The UI could be a little better. It's not too bad, but it could be improved.

There is room for improvement in terms of some functionality provisioned. Basically, they can provide some additional functions related to SaaS and other aspects. SonicWall is not concentrating on those particular newer solutions. SonicWall was good earlier and went through an acquisition, but the newer generation solution is not receiving adequate focus.

The product does not work well. A product that doesn’t work is not useful for the organization. SonicWall Netextender is not a good tool.

The ease of setup needs improvement and they need to fix lag/connection issues. They need to rewrite the software to make it a usable product. There is no reason this product should be this slow.  

Technical support and software engineers need to listen to people who have been raising the issue instead of redirecting the blame to ISPs, traffic, and literally anything else other than their product. 

They should improve technical support and train technicians on how to listen to the client and troubleshoot issues. Most of my calls with technical support ended with the techician troubleshooting an issue and realizing 45 minutes to an hour later that couldn't be the issue after I had repeatedly told them the steps I had already taken.

From my experience with using it, we do have problems sometimes with the credentialing-saving parts of it.

It resets sometimes, however, it still saves the ISP and the tunnel information and the port and everything. That's okay, for the most part. We just have to type our names in.

Likely, the average user would have trouble deploying the solution, if they don't have a bit of IT experience. 

The Netextender application itself doesn't really look pretty, however, we can still use it. We don't care what it looks like. That said, if they did a cosmetic update, that would be fine. They don't have to. It wouldn't affect the usability. 

The setup can be difficult sometimes.

I am rolling out the new Netextender because I am having some issues with the older version.

If I update the client with the newer version, the issues will go away.

The solution takes more bandwidth these days and it would be helpful if that was reduced. 

If we could do licensed pooling across multiple devices, it would make it easier to build more resilience into the solution in terms of multiple internet providers.

Right now, you have to load each license on to an appliance. You can't pool across multiple appliances. So, you end up having to do a lot of administrative work to recover if an internet provider goes down, and you cannot leverage it as easily into a DR solution.

SonicWall can be difficult for some people, but I don't find it difficult. Some companies provide a VPN client for free, but you have to pay for NetExtender.

I'm not sure if the solution also supports the Mac OS. If it doesn't, that is something that could be very valuable.

There must be a multi-factor authentication enabled or integrated by default with it in order to be integrated with NetExtender.