There is room for improvement in monitoring. We don't have good visibility tools and monitoring, so I believe there may be some enhancement needed in its monitoring dashboard.

It is improving consistently. IBM is providing all the new patches for enhancements and any vulnerabilities related to security. They recently did the Log4j remediation. They have File Agent, which is an additional utility and a component of Connect:Direct, for automated file transmission. In that utility, there is some issue with the file name. There is a limitation on the file name, and that is being fixed by IBM.

The product could be improved by making the user interface more user-friendly. Adding nodes, connections and managing the support is too complicated. 

Sterling Commerce ConnectDirect would be better if it had a reverse proxy integrated into the DMZ because usually the nodes are installed directly on secure sites internally. We need to put them through additional servers, which is not easy to do. If the product came with its own DMZ portion server it would be helpful.

The user interface needs to be improved. It's very rarely used.

Technical support is difficult to work with.

I would like to see more adapters created that allow other protocols to send to it.

Sterling Commerce Connect:Direct could improve by adding some of the functionality that some other vendors have. For example, GoAnywhere has call agents, which are small clients that can be installed on the endpoints and can be handled by the central point on the server. If I want to do this with the IBM solution, I have to sell a lot of account addresses. The price could be unprofitable for the customer. There is some small functionality that could be implemented and could be easily done to improve this solution.

This solution cannot be deployed on a root_squash NFS, which limits superuser privileges.

The user interface could be more user-friendly. The internal protocol for NEO file on file transfer could be improved because the user can sometimes find themselves lost.