We've witnessed a positive ROI and saved around 40% to 50% compared to the other tool we used. 

ROI is tricky because it's really more of an expense item than it is an investment. We all like to say "return on investment," but we are not a profit center. It all works itself out.

The way we run the shop is that Infrastructure has a specific budget. I don't think we did a business case to see how this would improve the business at all. We just looked at what we spend a year and decided, let's spend money on this. It's less work for us, so we went ahead and did it.

Unknown to me.

No clue.

We have far fewer folks running jobs manually from a command prompt. We have visibility into our job streams. ROI continues to grow.

Cheap and reliable.