SysTrack Reviews

It is majorly for end-user experience monitoring.

There are a few features that are very good. When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors.

They are capturing a lot of statistics to provide you with information about your infrastructure.

Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy.

In terms of features, it is comparable to other solutions. I would not put it on the higher side. One limitation of SysTrack is that it cannot show you the entire picture. It just shows you the end-user monitoring space. From the administrator perspective, when you are troubleshooting something, you obviously know how the performance is from the end-user and endpoint perspective, but you also need to monitor the entire full stack. SysTrack should be able to integrate with some of the other monitoring tools such as Dynatrace, AppDynamics, etc. It should be able to pull in the data from the virtual layer, network layer, and storage so that you can see what the performance looks like and where the bottleneck really is. It is, for sure, a good tool. We are using it, and we are planning to use it for at least another two years, but it would be nice if they can come up with something for full stack monitoring. In the market, many other tools, such as AppDynamics and Dynatrace, provide full-stack monitoring. They provide such a level of analysis and monitoring information.

It has been approximately two and a half years.

Its stability is good. From a stability standpoint, we do not have any challenges with their cloud environment.

It is pretty scalable. We can scale up and down, but obviously, it has to go through the licensing piece. SysTrack or Lakeside is growing. So, the only thing that they would have to consider is doing this in a standardized way. They have to do it in the way the whole world is doing that. They should not do something completely different.

We have more than 20,000 systems that we're monitoring. In my team, there are 4 to 5 people who are working with it, and then we have 1 or 2 people from each BU. Even our service desk uses it. We have 40, 50 people there, and everybody there uses it. So, it is used not only by those who engineer and administer the product. There are many other people from the help desk who are engaged with it. Overall, we have about 60 users.

It is being used almost every day considering users have performance issues all the time.

They are very good in their support, but their customization also takes a toll on their own members. I would rate them a four out of five.

Positive

Since they have moved to the cloud, it is pretty straightforward. We don't have that much of a hassle in integrating it. I would rate it a four out of five in terms of the ease of setup. It is easy in the cloud.

We have got a good return on investment because it was able to deliver during the pandemic. If you have to troubleshoot a user who is working from home, it becomes a mammoth task to know what's really wrong. This tool was able to show us what's really wrong. It was a good investment. Without having SysTrack, we would've not seen what was really wrong, and we would've struggled. I just wish that they do think about their dashboard and make it integrable or consumable by Power BI or some other tools. I would rate it a four out of five in terms of the ROI.

It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive.

I would rate it an eight out of ten.