Tidal by Redwood Customer Support Helpfulness

How would you assess the customer support’s willingness to help? Please provide examples, if applicable.

JG
Batch Production Manager at a consultancy with 201-500 employees
A lot of times, I would have a problem that doesn't even pertain to their software. It's about something else and how it integrates, and they would find the person who knows the most about that interface, and then I would work with that person. So far, I've had great luck. They've been very helpful. They go beyond Tidal. If you have an issue with an ERP, they'll find the person who knows the most about that and work with you to get it integrated and working correctly.
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VS
Scheduling Operations Engineer at a financial services firm with 5,001-10,000 employees
they are always willing to help. When we ask them to join a bridge, they usually join it and they try to support us.
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