Trend Micro Deep Discovery Reviews

Ease of use, just connect to a span port on your core switch and you're ready to go. Of course, you will see a bunch of white noise, but the built-in auto tuning system does a great job of detecting legitimate services and devices on the network, and from there you white-list the ones which you've confirmed to be known goods. Built in sandboxing provides an additional layer of defense to shake out suspicious objects and processes. This works especially well if you're running Trend Micro's Office Scan Endpoint Protection, where DDi is able to generate a new virus definition via the sandbox, and push it out to the Office Scan AV engine to provide protection across your network.

DDi rapidly discovers C2 traffic and pinpoints the offenders, source and recipient. It also provides a set of eyes to keep track of suspicious lateral movements between nodes. The out of the box rule set does a great job of hunting down previously unflagged threats, but can easily be customized for those that like to tweak and refine.

Not too much to complain about, really. There were a few instances where legitimate traffic (WPAD) was flagged as C2 communication. There were some challenges in white-listing it, which resulted in a bunch of alerts/noise.

2 years

No

Never

It can get expensive if you wish to monitor all core switches across many satellite offices. My suggestion is to put one or more DDi appliances at core switches nearest to where your critical data is housed.

Customer service is very good.

Very good.

FireEye. Fire Eye is incredibly expensive, and requires multiple appliances which together, scan far less protocols than DDi. It also hasn't fared so well in terms of detection rates, in independent tests against competing products.

Straightforward setup.

Implemented in-house along with Trend's team.

Be sure to implement Trend's Control Manager module (free) for more flexible reporting, along with integration with other Trend products (strongly suggest using this along with Office Scan and Deep Discovery Endpoint Sensor, which is an EDR solution).

Normally we use the solution to send the traffic. We get traffic on it and once I get the traffic, I get the SPN diagnosis and all the network services diagnostics and whatever else that I run in the office file server. It scans through that. For example, when we download some files, in our portal we are uploading some of the activity documents, as well as Excel and Word documents, etc. They get scanned through and we have DDI Rules that are enabled for the file management. 

Basically, any uploading, downloading, etc. of items from our website server get scanned and analyzed. 

The HTML file sandboxing is very good.

Their technical support is very good and extremely responsive.

The solution, overall, offers very good features.

The licensing costs could be improved and simplified.

If they could integrate the solution with the endpoint agent, that would be ideal. I understand that's not possible currently.

Since this is a technical device, it would be great if they could just allow us to integrate it with some of the existing VMs or our existing devices. These are all central devices. If they can offer the solution on VM boxes, like virtual systems, that would be great. That way, our hardware costs, electricity costs, and database space costs and all can be lowered.

Currently, a solution called Apex One is on the market and it has features that allow for more integrated security. They should try to emulate this a bit more. It has better bundles.

The stability of the solution could be improved. It should be 100% stable, but it's not there right now.

I've been using the solution for more than one and a half years.

Sometimes there needs to be a stability test done. We did tests and checked up to around 20 or 25 samples. Out of those tests, two missed. There were two things that the solution didn't detect but were later detected on the endpoint. It's therefore not completely stable. It misses things.

The scalability of the solution is okay. It's fast.

All of our users are currently on the solution.

The technical support is good. They're immediately in contact with us the moment we reach out to them. That's never been a problem. We've been quite satisfied with the level of service they've provided.

We previously used McAfee.

The solution doesn't have a very common setup. The initial implementation is a bit different. However, anyone can handle it as long as they review the necessary documentation. They just need to read the manual, and then they can handle the implementation. I would suggest it has a medium level of difficulty.

For us, deployment took about three days. That includes configuring the solution as well.

I handled the implementation and the configuration myself with the assistance of the solution's manuals.

I don't handle the licensing. I don't know what the costs are for the solution.

I haven't evaluated the solution, but something called Apex One is now on the market, and it offers better bundles and better integrations in comparison to Trend Micro.

The solution is very nice, but I would suggest to others that they test as many use cases as they can at the beginning.

I'd rate the solution seven out of ten.

We are using this solution for network security.

The most valuable features are monitoring for advanced persistent threats, the system runs in a sandbox allowing for effective zero-day exploits management, and the Inspector has a built-in sandbox.

The solution needs to be able to integrate better with third-party infrastructure.

I have been using this solution for approximately five years.

The solution is stable.

We have customers that are small and enterprise-sized companies using this solution.

The initial setup is at a moderate level of difficulty. However, we are qualified and for somebody quite new to the solution it could be more difficult. It is not usual for the end-user to start the process themselves. Usually, they are assisted with a partner or with Trend Micro themself. It is not a matter of how complex the solution is, but how much experience they have with the setup.

The price of the solution is lower compared to the competition.

I have recently evaluated Darktrace.

I would recommend this solution.

I rate Trend Micro Deep Discovery a nine out of ten.

The primary use case of this solution is to protect the equity, command, and control and botnet infections.

The most valuable features are the protection and that it is fast.

I would like to see them create a rule where It could integrate with the network and start mitigating with auto-detection.

I have been working with this solution for six months.

This solution is stable we have not had any issues.

We have plans to scale it to FortiGate. We have checked it to 10GB and it was fine.

I am the only user.

I have not contacted technical support.

Previously, we have tried an open-source SIEM solution. SIEM is a traffic analyzer, and conflicts can be fixed. With Trend Micro, you can only categorize it.

The initial setup was easy.

This solution can be deployed in two days.

I did not use a vendor to implement this solution. I did it myself.

We are trying this solution as a POC.

It's a nice product and it has really helped limit the attacks.

I would rate this solution a nine out of ten.

We use the onsite version, not cloud. Our primary use case is for intrusion detection, including threats, malware, and basically anything that might be a threat. Traffic that is intercepted from emails going outbound or inbound is also analyzed.

Generally speaking, it just gives us a broad understanding of exactly what kind of threats occur. The submission point, analyzing point, and virtualization are within the environment that it supports. It helped us to improve our security levels and protect our internal network from any threats outside.

We haven't dealt with any issues in either the product itself or the graphical interface so far. I haven't seen anything that requires improvement as of now. I believe maybe with time we will see something because we have only been using this product for six months. With time, we might be able to identify certain aspects that we face in the future that could give us a better understanding of what requires improvement. As of now, however, I don't see that there is an improvement needed for the product as it is.

We have multiple other products that really have a non-friendly user interface. Deep Discovery compared to them is much easier. Trend Micro has also given us a quick course on how to use it. I might say I love them now. I think the interface itself is quite friendly to deal with adding, changing, or troubleshooting itself.

There are certain aspects of flexibility in the policies that should be added to Deep Discovery. At times, we are limited to a certain policy or certain changes that can be added or configured. I believe that certain infrastructures or networks require a little bit more flexibility to make changes throughout the full software, enabling users or admins to cover all the requirements needed.

Deep Discovery is very stable to use.

I have no idea of its scaling potential because we have only used it for six months. I believe that we could grow with this solution as much as needed because we are not a small bank. We are not a small institute. We're growing day by day. As of now, we haven't had that kind of issue so I don't believe there will be a problem of scale.

I'm not a hundred percent sure how many users we have. I would say maybe over 50. The main users are for network and security, but we have also the infrastructure engineers and specialists that use it as well.

We deal with the support here in Egypt. There is a team from Trend Micro that covers Egypt. They supported us from day one, from implementation to troubleshooting of any issues or problems that we faced throughout our time dealing with Trend Micro. We have been using them not just for Deep Discovery, but for a couple of years on different products that we introduced into our network. They have been more than helpful in regards to support and helping us understand their products better.

I believe it was straightforward to set up because we haven't had something similar to it. There was no interference, but everything just went more smoothly than expected from day one of implementation by IT. We faced some issues in between in regards to certain aspects of sandboxing for the exchange. That was because of certain ways that software was interrupting emails from somewhere inside. They helped customize some hotfixes and inserted methods into the program just for us to be able to support it. There were issues that we faced in between, but the support team from Trend Micro did their best to customize, make changes, and support us to help us fix these issues.

I would definitely recommend it based on how I have seen our network improve and the better insights we got on our traffic.

The only thing is that everything requires a little bit of studying to check the infrastructure and requirements. All in all, the variety of products provided by Trend Micro will give you a huge step up into checking and defending yourself from any threats. That includes threat prevention, as well as analyzing emails and endpoints in general. You have a full package of products to support every single aspect of the network.

I would give it an eight of ten, just because there's a little bit of improvement that can be done for the software. We also had some issues that required customization. I'll just give it an eight for the time being.

We primarily use the solution as a firewall and for endpoint protection. It's used for security purposes for the most part. We use it for protection.

The solution is easy to use. 

The performance is good.

The solution, for the most part, is stable.

The product is very easy to install. 

The solution could be more stable and offer more security. When we get suspicious links, we need to make sure they are blocked properly and investigated. 

Sometimes the asset tool gets locked and I'm not quite clear as to why this happens.

I've been handling the solution for quite a long time. It's been many years. I've had a lot of time to work with it. However, I can't say for exactly how long it's been as it's been a while. 

The solution is stable, however, it could always be better, especially in terms of security.

We've implemented the product for companies that have around 500 users, give or take. We have 15 customers using the product right now.

In terms of technical support, we have had a good experience. They are helpful and responsive. We are satisfied with their level of support.

The solution is extremely easy to install. It's not overly complex or difficult to set it up. A company shouldn't have an issue with the initial setup.

The deployment was pretty fast and only took us about two hours or so. You can get it up and running pretty quickly.

Our department is purely technical department and we are in place for delivering technical aspects. Therefore, I don't have access to licensing details and pricing. It's not part of my duties. Therefore, I can't speak to the exact pricing. I don't have access to that.

We tend to offer our services to clients. 

We use multiple deployments, that include both on-premises and cloud deployments.

I'd rate the solution at an eight out of ten. We're mostly quite happy with the product.

I would recommend this product to other users and companies. 

We are integrators. We work on integrated systems.

Our clients use this solution to know what is happening in the network and to analyze it. 

Trend Micro is a good solution and our clients are happy with it.

I like the sales operations testing and support.

The ecosystem is good, it's the best. It's also simple to manage.

I would like to see integration with third-party tools to improve the visibility of the dashboards.

I have been working with Trend Micro Deep Discovery Inspector for two years.

The stability is good. We have not experienced any issues.

Scalability with Trend Micro Deep Discovery Inspector is very good. We are satisfied with the scalability.

We do not have users in our company, we use the systems with our clients.

The technical people are good.

We don't have any issues with technical support. 

Local technicians and global support are very good.

We also use one other solution.

The initial setup can be simple, and at times it can be complex when changing the solution.

It is less than a week to deploy Trend Micro, but it can change per the solution type. 

For some solutions, it can take a week, and for others solutions with complex projects, it can take a month. 

Depending on the client's requirement, it can be cheap and at times, more expensive.

Overall, the price is good.

For others who are interested in using this solution, I would recommend it.

I like working with this solution. I would rate Trend Micro Deep Discovery Inspector a nine out of ten.