We handle the implementation part - not some third-party. 

Micro Focus provides support for the product if any fixes are needed on a release or if any fix is required in general.

We handled the initial setup ourselves in-house. The process was moderate.

I have implemented the solution with the help of my team members.

We brought on professional services to help us implement this solution and four years later, we still have a contract with them to help us continue with the implementation.

The vendor that we are using has rebranded three or four times. We no longer refer to them by the brand name and just refer to them as help management.

In-house.