Computer Scientist at a tech services company
Reseller
Reliable solution for backing up Office 365 email
Pros and Cons
  • "This is an easy-to-install easy-to-use solution for backing up Office 365 email."
  • "While there really is nothing wrong with the product some small improvements in the interface could make it even easier to use."

What is our primary use case?

Our primary use for this solution in our company is for backing up emails.

How has it helped my organization?

It provides us with a more reliable solution for backing up Office 365 emails.

What is most valuable?

It is an easy-to-use solution for what we need it to do. A simple program that accomplishes exactly what we need.

What needs improvement?

I think the program is very good as is and we get everything that we need from it, but everything can use improvement. For me, the only obvious part of the program that could use improvement would be in the interface. If it were possible to make it more user-friendly it would be even more simple to use, and I think they can do some improvement. The backup is okay and does what it is expected to do.

Buyer's Guide
Veeam Backup for Microsoft 365
April 2024
Learn what your peers think about Veeam Backup for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.

For how long have I used the solution?

We have been using it about a year and a half.

What do I think about the stability of the solution?

We are satisfied with the stability for the most part. We had some problems a few times, but the most time it's stable. I would say it is stable more than 90 percent of the time.

What do I think about the scalability of the solution?

I do think the program is scalable as it has a lot of options for improving volume and processing. Right now we haven't had much reason to scale it ourselves and just maintain it. We use two people to take care of the product. Even if you had much heavier use than we do you would not need more than two people.

How are customer service and support?

I have not had any reason to contact technical support. As far as I know and from what I hear they're really good at supporting their products.

Which solution did I use previously and why did I switch?

We previously used a solution from CodeTwo that was a suite of backup tools. We decided to change what we were using because we realized that there could likely be other solutions that were better. We found that Veeam was easier to use and it's more stable.

The main difference between the products is the stability. The other product wasn't really stable in the hybrid environment which is what prompted us to look at other solutions that would be satisfactory. The new product is really stable whether we use it in the hybrid cloud or on-premises, so I think that's the main difference and it is a better solution for our clients.

How was the initial setup?

The initial setup is straightforward and pretty simple. In total, it took about one or two hours to do the installation and configuring. Most products take more time so comparably it was not so long. It's an easy solution to maintain and I think that really one person should be enough to install and monitor it in most situations. 

What about the implementation team?

We are a reseller, so we do the deployments and implementations ourselves with our own technical team. Being a reseller is part of the reason we have two on our maintenance team.

What's my experience with pricing, setup cost, and licensing?

The pricing for the product is okay. It's not cheap but I would not say it is expensive either. I think the pricing is fair considering the competition and that the product works easily.

Which other solutions did I evaluate?

Besides the fact that we were already using CodeTwo, we didn't evaluate other products. Because we already know the product was also made specifically for backing up Office 365 email, Veeam was reviewed well and it was the only one we evaluated.

What other advice do I have?

Other people who are considering this solution will probably be good to go with it if it solves what they want it to do. Even without improvement, the program is really simple to use. I think sometimes it takes a long time to learn new programs and it really shouldn't be necessary when you are doing a simple thing. People who are in doubt should just try it to compare with other solutions because it is really good. They will find out quickly how it compares.

At the moment I think we have all we need for backing up our Office 365 emails reliably, we have a solid solution with this product so I don't see any reason it would have to change.

On a scale from one to ten, where one is the worst and ten is the best, I would rate this product as a nine. It is very near to getting a ten, but it isn't perfect. I give it a nine instead of a ten to leave the company a little room to improve the product interface.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Senior Support Engineer at Rogers Capital Technology Services
Real User
A simple solution that's easy to implement and scale
Pros and Cons
  • "I believe the solution is very scalable. We can continuously add mailboxes and sites."
  • "You can't really edit. For example, if you have created a backup for a user, you can't drill down on a granular level during the backup. You have to back up the mailbox completely. That's it. It would be helpful if you could at least go inside the mailboxes to choose what you want."

What is our primary use case?

The solution is mainly used for production. If they lose connectivity to the cloud, they will have a backup on hand. 

What is most valuable?

We just mainly use the solution for a backup. We haven't tested too many features. The mailboxes and the site mount correctly, so, we can retrieve data from it. It's rather simple. Thus far, that's the best feature.

What needs improvement?

You can't really edit. For example, if you have created a backup for a user, you can't drill down on a granular level during the backup. You have to back up the mailbox completely. It would be helpful if you could at least go inside the mailboxes to choose what you want. 

The same is true for SharePoint. For example, if I have Sharepoint with many other folders in it, if I want to remove one of the folders, I need to remove the site completely first. That's a bit hectic. I have to remove the site completely and then go ahead and then re-add it afterward without the photos I don't want. If you could just go ahead and edit these sites, that would be great. 

Granularity should be implemented in backup for both SharePoint and Mailboxes. 

For how long have I used the solution?

I've been working with the solution for two months.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

I believe the solution is very scalable. We can continuously add mailboxes and sites.

How are customer service and technical support?

We haven't had to contact technical support. We have managed to correct all of the errors we've encountered so far. There haven't been any issues with the software; it was mainly with other things like Microsoft 365 and the sites. We've had no issues with the software itself.

Which solution did I use previously and why did I switch?

We didn't previously use another solution.

How was the initial setup?

The initial setup was rather simple. 

Deployment was done in one day, however, we had to do the backups for each mailbox. These took time. Those backups took more than a month because of the size of the mailboxes. You only need one person for deployment and maintenance.

What about the implementation team?

We handled the deployment ourselves.

What other advice do I have?

We are a consultancy and we also handle implementation and support.

We use an on-premises deployment model.

For those considering implementing the solution, I would say to just go for it. We really like it. We are a Veeam consumer, so we use Veeam for our data center backup ourselves and offer it to our clients as well.

I would rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Veeam Backup for Microsoft 365
April 2024
Learn what your peers think about Veeam Backup for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.
Karthikeyan Balasubramani - PeerSpot reviewer
Senior Technical Consultant at Unicorp Technologies LLC
Real User
It has got all the features and is very stable and scalable
Pros and Cons
  • "It has got all the features. You can restore a mailbox based on an email or a calendar or based on all the emails. A user can also get access to restore the mailbox."
  • "They can provide a dashboard for sizing. This feature might get included in the next release."

What is our primary use case?

We are using this solution to back up our users' mailboxes, that is, Office 365 mailboxes.

What is most valuable?

It has got all the features. You can restore a mailbox based on an email or a calendar or based on all the emails. A user can also get access to restore the mailbox.

What needs improvement?

They can provide a dashboard for sizing. This feature might get included in the next release.

For how long have I used the solution?

I have been using Veeam Backup for Office 365 for the last two to three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is easily scalable. We just need to add the licenses. We have around 50 users who use it on a daily basis.

How are customer service and technical support?

We get support from the vendor. We didn't face many issues to evaluate them. Whenever we contacted them, the issue was fixed immediately.

How was the initial setup?

The initial setup is pretty simple and very straightforward. We finished the deployment within one or two days.

What about the implementation team?

We did the implementation. We had received the training for this solution. Its maintenance is also done by us. We also get support from the vendor.

What's my experience with pricing, setup cost, and licensing?

We looked at a few cloud options. When we did the comparison, we found it to be a cost-effective solution, and it included everything.

What other advice do I have?

I would definitely recommend this solution. It is working fine, and there are no issues. We are happy with its features.

I would rate Veeam Backup for Office 365 a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Teamlead Enterprise Content Management at a pharma/biotech company with 501-1,000 employees
Real User
A stable solution that runs very fast and has the ability to restore at the item level
Pros and Cons
  • "Its ability to restore at the item level is very valuable. It is very strong at that. In the past, we had to restore a lot of data only for a couple of items. We can now restore an item as well as an email, which is good for productivity."
  • "When you add a new site for backup, it gives you a notice that there is a new site, but the way you select that and configure that could be slightly better. It works, but it is not always very clear. For example, for the URL, you need to hover over the title or the name of the site. You should see it immediately on the screen. It should have a better user interface for selecting what you want to back up so that you get a more clear overview of the sites that are there and the ones that you want to combine in a backup. Its user interface should be more user-friendly. It has a lot of scrolling and doesn't give you a complete overview when needed. That's the main thing why it is not very user-friendly. It should have a better user interface."

What is our primary use case?

We have Veeam in place for Office 365 backup and restore. We use it for mail backup and restore, SharePoint, and Teams. We were still struggling with the backup of OneDrive, which is still a discussion. We are using its latest version.

What is most valuable?

Its ability to restore at the item level is very valuable. It is very strong at that. In the past, we had to restore a lot of data only for a couple of items. We can now restore an item as well as an email, which is good for productivity.

What needs improvement?

When you add a new site for backup, it gives you a notice that there is a new site, but the way you select that and configure that could be slightly better. It works, but it is not always very clear. For example, for the URL, you need to hover over the title or the name of the site. You should see it immediately on the screen. It should have a better user interface for selecting what you want to back up so that you get a more clear overview of the sites that are there and the ones that you want to combine in a backup.

Its user interface should be more user-friendly. It has a lot of scrolling and doesn't give you a complete overview when needed. That's the main thing why it is not very user-friendly. It should have a better user interface. 

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It has been running for two years, and it has been stable. We only had an issue this week with connectivity with AD, but that's normal.

What do I think about the scalability of the solution?

We didn't try the scalability. We made an agreement in the beginning with a view to the end. We paid more than what was necessary. We ran it for so many users for so many years, and our manager at that point thought that it was a good offer. We have a license for 750 users, but we have approximately 550 users currently. We aren't using all subscriptions, so in the end, we may have paid more, but I should see other offers as well. 

How are customer service and technical support?

Everything went fairly smoothly from a technical point of view and from a point of view of implementation and other things.

Which solution did I use previously and why did I switch?

Veeam was the first cloud backup we used, but we have several other systems in place. We have EMC's backup and recovery solution. We are now in the middle of a global Office 365 project, and we decided to use Altaro for backup and restore there. We decided on Altaro because, from the point of view of the total cost, Altaro looks cheaper than Veeam, but we can really tell that after half a year or so. In terms of features, they are very similar.

We don't have any experience with Altaro. They provided us a proposal for two years, which we found to be too long because we don't have any experience with it. We first want to be convinced that Altaro is a better option than Veeam. Therefore, we decided this week that we go for an agreement for one year to get experience, and, when we have a good feeling down the road, we will go for a commitment for a longer time.

How was the initial setup?

The initial setup was straightforward. It runs very fast.

What about the implementation team?

We had some support from a supplier.

What's my experience with pricing, setup cost, and licensing?

We decided on Altaro because, from the point of view of the total cost, Altaro looks cheaper than Veeam. Veeam has a lot of costs that are not clear when you start it, which makes it less flexible than Altaro, but only after half a year, you can be really sure that you made a good decision.

What other advice do I have?

I would rate Veeam Backup for Office 365 an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at Infoware Systems
Real User
Performs well, reliable, and easy to use user interface
Pros and Cons
  • "The most valuable feature of Veeam Backup for Office 365 is its performance. Additionally, the user interface and documentation are easy to use and navigate."
  • "Veeam Backup for Office 365 can improve by adding more features with Microsoft teams. We have many files that we are working on with Microsoft teams and there should be more integration and features."

What is most valuable?

The most valuable feature of Veeam Backup for Office 365 is its performance. Additionally, the user interface and documentation are easy to use and navigate.

What needs improvement?

Veeam Backup for Office 365 can improve by adding more features with Microsoft teams. We have many files that we are working on with Microsoft teams and there should be more integration and features.

For how long have I used the solution?

I have been using Veeam Backup for Office 365 for approximately two months.

What do I think about the stability of the solution?

Veeam Backup for Office 365 is a stable solution, everything is running smooth.

What do I think about the scalability of the solution?

The scalability of Veeam Backup for Office 365 is good. We arranged the appreciate scaling with the Veeam subscription.

We have approximately 20 people using this solution in my company.

How are customer service and support?

We have not had the need to contact the support from Veeam Backup for Office 365.

How was the initial setup?

Veeam Backup for Office 365 is simple to set up.

What's my experience with pricing, setup cost, and licensing?

Veeam Backup for Office 365 is a subscription-based solution.

What other advice do I have?

I would recommend this solution to others.

I rate Veeam Backup for Office 365 an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Technician at Sherpas Group
Reseller
It's stable and the support is good but the performance is inconsistent
Pros and Cons
  • "The most valuable aspect of Veeam is its stability."
  • "Veeam's performance is inconsistent."

What is most valuable?

The most valuable aspect of Veeam is its stability.

What needs improvement?

Veeam's performance is inconsistent. 

For how long have I used the solution?

We've been selling Veeam Backup for Office 365 for two years.

How are customer service and support?

Veeam support is good.

How was the initial setup?

Installing Veeam is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The license is monthly.

What other advice do I have?

I rate Veeam for Office 365 seven out of 10. I would recommend it to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
Real User
Good stability with good technical support and fair pricing
Pros and Cons
  • "The product offers good stability."
  • "It's hard to predict the usage on the storage. I need to make some estimates for customers in terms of how much storage will be needed on the cloud, and this is always tricky. It would be helpful if they could help us estimate storage or simplify the estimation portion."

What is our primary use case?

We primarily use the solution to backup our Office 365.

What is most valuable?

Overall, the solution is okay.

The way the system is built is very good.

The product offers good stability.

The solution is scalable.

We've found the technical support to be helpful.

The pricing of the solution is very reasonable. It's not expensive.

What needs improvement?

It's hard to predict the usage on the storage. I need to make some estimates for customers in terms of how much storage will be needed on the cloud, and this is always tricky. It would be helpful if they could help us estimate storage or simplify the estimation portion.

They could work on their SaaS model to make it a bit more appealing.

For how long have I used the solution?

While the company has always engaged with Veeam, I've just become familiar with the solution over the last two months.

What do I think about the stability of the solution?

The solution is quite stable. We don't have issues with bugs or glitches. It doesn't crash or freeze. It's excellent.

What do I think about the scalability of the solution?

The solution is scalable. You can expand it out if you need to. It's not a problem.

Currently, in our company, we have about 200 users on the solution. We do plan to increase usage. However, it will depend on the requirements of the organization.

How are customer service and technical support?

We've dealt with technical support in the past. Typically, we've had good outcomes. We're pretty satisfied with their level of support. They are knowledgeable and responsive.

How was the initial setup?

I'm not an engineer. I didn't really handle the initial setup. I can't really speak to if the implementation is straightforward or complex. I'm not sure how long the deployment takes either. I wasn't hands-on in that respect. That said, it's my understanding that, overall, it should be pretty simple to execute.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is reasonable. It's not too expensive.

What other advice do I have?

I'm not a user. I'm a solution provider.

We'd recommend the solution to other organizations. Overall, on a scale from one to ten, I'd rate it at an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Consultant at a tech services company with 501-1,000 employees
Reseller
Useful email restore feature, stable, but integration with other email provider needed
Pros and Cons
  • "One of the valuable features is the ability to restore a specific email. For example, if a user has deleted an email and they would like that particular email back we are able to restore it."
  • "We have found that there is a limitation in this solution where it only takes the backup of users who are using Office 365 Enterprise email IDs. We have many users in management and approximately 50 other users who are using Office 365 of which Veeam is able to capture the backup. However, for the other users who are on the local email server at that time, the solution is not able to capture the backup."

What is our primary use case?

We use this solution to backup our database of Office 365 users' information.

What is most valuable?

One of the valuable features is the ability to restore a specific email. For example, if a user has deleted an email and they would like that particular email back we are able to restore it.

What needs improvement?

We have found that there is a limitation in this solution where it only takes the backup of users who are using Office 365 Enterprise email IDs. We have many users in management and approximately 50 other users who are using Office 365 of which Veeam is able to capture the backup. However, for the other users who are on the local email server at that time, the solution is not able to capture the backup.

In an upcoming release, there should be backup support for other email providers, such as Gmail.

For how long have I used the solution?

I have been using this solution within the last 12 months.

What do I think about the stability of the solution?

The solution is stable, we have had no problems.

What do I think about the scalability of the solution?

We have approximately 50 users using this solution.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required and a per-user fee for this solution.

What other advice do I have?

We will be evaluating whether we will continue using this solution in the future because it is not practical to keep it when it does not do the backups of all our users' information requiring us to have two solutions.

I rate Veeam Backup for Office 365 a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free Veeam Backup for Microsoft 365 Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
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Buyer's Guide
Download our free Veeam Backup for Microsoft 365 Report and get advice and tips from experienced pros sharing their opinions.