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55 Points
5 Years

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Almost 5 years ago
Hello, Yes, we have replaced BMC and other similar ITSM platforms such as ServiceNow, ManageEngine, Spiceworks, ServiceDesk Plus and many others with Freshdesk's app specifically developed for IT and internal communication called Freshservice. Freshservice is a cloud…

About me

I've always been a customer service focused individual and excelled at providing awesome customer experiences whether in retail or B2B. I believe empathy is the best approach to starting a business discussion and then escalating to execution. Execution is critical. Regarding culture, everyone can add value. Be open to learn, be ready to learn and be humble. I learn from everyone I interact with whether colleagues, customers or partners.

Other than being a business person at Freshdesk, I surf, dance, rock climb and enjoy the outdoors. The best feeling in the world is walking into the office ready to go after a morning surf sesh.