Salesforce Sales Cloud Reviews

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Real User
Salesforce certified system admin at a cloud provider with 51-200 employees
Aug 03 2017

What is most valuable?

Multiple editions available and all cloud based. Have recently began working with the new interface called Lightning and feel that its a great improvement to the "classic" version.

How has it helped my organization?

* The entire organisation is now on the same page, with one source of truth. * Forced people to become compliant in reporting and updates - if its not in Salesforce it did not happen. * No more "versionitis", data, reports all in once central... more»

What needs improvement?

The only time I have ever been upset with Salesforce was when I failed my certification exam. I thought to myself "Why do they make the exam so hard ? Why is the training so expensive ?" Now that I have passed I am grateful that it was a... more»
Real User
Sales Operations Manager at a financial services firm with 51-200 employees
Aug 24 2017

What is most valuable?

The ability to easily change layouts, create customized fields and customized reports makes my job so much easier. Adding company hierarchy makes it easy for our sales people to identify subsidiaries of existing customers. The Salesforce... more»

How has it helped my organization?

Adding customized drop-down fields and check boxes limits the amount of admin time that our sales people have to spend to keep their accounts up to date. Using Salesforce for Outlook enables our sales group to easily add emails sent and... more»

What needs improvement?

I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages.
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Real User
Sales manager at a construction company
Jul 31 2017

What is most valuable?

This is very flexible product. I can tune many of its features for our company. Also, it integrates almost all needed tools for a small company, like ours. I like its powerful dashboard and third-party integration tools. In different tabs, you can track accounts, leads, and opportunities with one click. Also, I love their PRM system for communicating with... more»

What needs improvement?

Salesforce is more expensive than other CRM services. It also has fewer features than many others competitors. Each of these reasons is not a big deal, but they forced us to eventually find another solution.
Consultant
Functional Consultant at a manufacturing company with 1,001-5,000 employees
Nov 02 2017

What do you think of Salesforce Sales Cloud?

Valuable Features The Sales Cloud platform The Service Cloud platform • Improvements to My Organization It has touched every spectrum of our organization regardless of the roles the various department plays. Every department contributes to the revenue numbers through the use of this tool. • Room for Improvement Improving reports/dashboards is needed. It is quite good, but taking it up a notch would be beneficial for the whole team. • Use of Solution I have used it since 2009, so six years. • Deployment Issues There have been no issues with the deployment. • Stability Issues There have been no issues with the stability. • Scalability Issues It has scaled well and every department in our organization uses it. Start small, then leverage it to the whole...
Vendor
‎Senior Account Executive at a tech vendor with 501-1,000 employees
Feb 27 2018

What do you think of Salesforce Sales Cloud?

Primary Use Case Business development Account management Sales governance Lead management Forecasting Onboarding new reps  • Improvements to My Organization Predictive sales data Account/territory governance Lead management Marketing/sales synergy  • Valuable Features It has custom fields and custom reports which can align to our business objectives and marketing focus.  • Room for Improvement Auto clean for duplicate leads, accounts, and contacts needs improving.  When importing from other apps, it gets messy.  • Use of Solution More than five years.

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What is Salesforce Sales Cloud?

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Also known as
Sales Cloud, SFDC, Salesforce
Salesforce Sales Cloud customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
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