Zendesk Reviews

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Marina Abarca-Hislop
Real User
Customer Support/Retail Division at a Consumer Goods with 501-1,000 employees
Feb 28 2017

What is most valuable?

In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets, etc. It makes it very easy for me to keep track of... more»

How has it helped my organization?

I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents,... more»

What needs improvement?

It would be good to be able to edit. Unfortunately, Zendesk believes that the integrity of a ticket and its comments are important. That when... more»

What's my experience with pricing, setup cost, and licensing??

The pricing is pretty fair. Of course it all depends on what kind of business you’re running and how much traffic you have and of course how... more»

Which other solutions did I evaluate??

The product had been set up right before I started working at AP&G. I found out after I was hired I would be using Zendesk which of course I... more»
VincentGuibert
Consultant
Consultant en organisation & chargé de mission à l'international
Mar 31 2017

What do you think of Zendesk?

Valuable Features: Some of the valuable features are its agility, simplicity, and that it is a user-friendly product. • Improvements to My Organization: It helps us save costs, time, and energy. It improves the relationship with my customers. • Room for Improvement: There are various aspects of this product that need improvement such as its flexibility, price, and installation. • Use of Solution: I have used this solution for around three months. • Deployment Issues: We did encounter some deployment issues due to the complexity of the parameters. • Stability Issues: There were no stability issues. • Scalability Issues: At the very beginning, we had some scalability issues. • Customer Service and Technical Support: Customer Service: I would give the...
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Vincent Guibert
Consultant
Consultant en organisation & chargé de mission à l'international at a consultancy
Jun 22 2017

What do you think of Zendesk?

Valuable Features: Its agility and simplicity are the most valuable features. This tool is very user-friendly. • Improvements to My Organization: It saves the costs, time and energy. It improves the relationship with my customers. • Room for Improvement: It needs to improve in terms of its flexibility, price, and installation. • Use of Solution: I have used this solution for three months. • Stability Issues: There were no stability issues. • Scalability Issues: At the very beginning, we had some scalability issues. • Customer Service and Technical Support: I would give the technical support a 9/10 rating. • Previous Solutions: Previously, we were using another solution and I switched over for the price. • Initial Setup: The setup was complex...

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What is Zendesk?

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Zendesk customers

Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania

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