Pedro Cardoso R.

90 POINTS1 YEARTOP 5
Job function
SR. ITSM/BSM Consultant (Remedy)
Company size
11-50 Employees
Industry
Consultancy
Years of experience
10+ years
Since Dec 2017, Pedro Cardoso R.'s postings have been viewed 27 times on IT Central Station.
Reviews, Articles & Questions
Bio

Broad experience planning, architecting, managing, delivering professional services, presales and technical support of BMC BSM Software solutions for leading companies across many industries and countries.
Successful projects OutOfTheBox (OOTB), customizations, integrations and custom development for the following BMC Products: ARS, CMDB, ITSM Suite (Incident, Problem, Change, Release, Asset Management), Service Request Management (SRM), Service Level Management (SLM), Knowledge Management (KM). Dashboards for BSM. Atrium Discovery and Dependency Mapping (ADDM)
Integrations to BSM solutions, ADDM, BPPM, BBSA, BAO, WebServices, API

Current Certifications:
- BMC Certified Professional BMC Remedy Service Desk and Change Management 8.1
- Approval Technical Support (ATS) Certification for ARS 7.x.,
- BMC Certified Professional IT Service Management 7.6.04
- BMC Educational Services – Certified Instructor for ARS 8.x and ITSM 8.x

Interesting Projects and Accomplishments
Migration projects to new release.


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