BMC Helix Discovery Overview

BMC Helix Discovery is the #3 ranked solution in our list of top IT Asset Management tools. It is most often compared to ServiceNow: BMC Helix Discovery vs ServiceNow

What is BMC Helix Discovery?

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

BMC Helix Discovery is also known as Discovery, ADDM, Atrium Discovery & Dependency Mapping.

Buyer's Guide

Download the IT Asset Management Buyer's Guide including reviews and more. Updated: May 2021

BMC Helix Discovery Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

BMC Helix Discovery Video

Pricing Advice

What users are saying about BMC Helix Discovery pricing:
  • "BMC is available for a reasonable price compared to ServiceNow — it's half the price."

Filter Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Configuration Management Lead at a retailer with 1,001-5,000 employees
Real User
Top 5Leaderboard
Stable with good data modelling and excellent technical support

What is our primary use case?

The solution can be used on event management flows to automate items. It has mapping capabilities to help the organization to see what they have in terms of infrastructure. You're able to see if there's an outage or certain KPIs, and so on. It can do many useful things.

Pros and Cons

  • "The data models are the most useful aspect of the solution."
  • "The monitoring tools could be more stable."

What other advice do I have?

We're just customers and end-users. We don't have a business relationship with BMC. We're using the latest versions of the solution within our organization. We use both on-premises and cloud deployment models at this time. I'd recommend the solution to other organizations. I'd rate the solution at an eight out of ten overall.
Configuration Management Lead at a retailer with 1,001-5,000 employees
Real User
Top 5Leaderboard
Automates application discovery and dependency mapping

Pros and Cons

  • "BMC provides great support. As managed service support, they are gold."
  • "The CMDB could be improved. Getting data from the CMDB is the greatest challenge."

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of nine.
Product Categories
IT Asset Management
Buyer's Guide
Download our free IT Asset Management Report and find out what your peers are saying about BMC, ServiceNow, Micro Focus, and more!