Compare NNT vs Trellix

NNT

Based on 6 reviews.

Trellix

Based on 282 reviews.

Sample Customers

NNT Log Tracker Enterprise

Wonga, WHSmith

Change Tracker Gen7 R2

US Army, Xerox, Hewlett Packard, LiveTV, Universal Studios, Guadalupe Valley Electric Cooperative, ACAS, Chanel, Live Nation, Union Bank, Ohio Valley Electric Corporation, Bank of China, Cornell University, Jetblue, Royal Albert Hall, Chaparral Energy, RyanAir

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix

Police Bank, Verisk Analytics, Teck Resources

Trellix Intrusion Prevention System

Desjardins Group, HollyFrontier, Nubia, Agbar, WNS Global Services, INAIL, Universidad de Las Américas Puebla (UDLAP), Cook County, China Pacific Insurance, Bank Central Asia, California Department of Corrections and Rehabilitation, City of Chicago, Macquarie Telecom, Sutherland Global Services, Texas Tech University Health Sciences Center, United Automotive Electronic Systems

Popular Solutions

NNT Log Tracker Enterprise

1 reviews

Change Tracker Gen7 R2

1 reviews

Trellix Endpoint Security

20 reviews

Trellix Endpoint Security (ENS)

29 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Financial Services Firm

16%

Comms Service Provider

15%

Computer Software Company

12%

Government

Educational Organization

29%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jagganath Tendle
Senior Infra Manager at a tech vendor
I mainly use this solution to meet PCI compliance.
Read full review of NNT Log Tracker Enterprise »

Review 1 of 1

Joseck Wekesa
Partner Account Manager at Trinexia
We primarily use Trellix for drive encryption and malware prevention, but we also use some advanced features, such as...
Read full review of Trellix Endpoint Security (ENS) »
WAKKAS AHMAD
Security Consultant at Mahle
Our primary use case for this solution is as a layer of advanced security for emails. FireEye Email Security helps us...
Read full review of Trellix Collaboration Security »
Abanoub Alfy
Information Technology Security Analyst at EBC
We use Trellix Helix for protection against network attacks, TLS, and SSL attacks. We also use the solution for user...
Read full review of Trellix Helix »
Abul Atti M Salem
Cybersecurity Consultant at KAFD DMC
We use the solution to secure emails and networks. Also, we use it for EDR features.
Read full review of FireEye Managed Defense [EOL] »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
We use McAfee MVISION Endpoint Detection and Response for our endpoints, and we are currently trying out the solid...
Read full review of Trellix Endpoint Detection and Response (EDR) »

Review 1 of 5

Customer Service

Jagganath Tendle
Senior Infra Manager at a tech vendor
I contact technical support on a regular business because we have to customize things as per our requirements. They...
Read full review of NNT Log Tracker Enterprise »
Jagganath Tendle
Senior Infra Manager at a tech vendor
NNT's technical support is sound, but the overall time for resolutions could be improved.
Read full review of NNT Log Tracker Enterprise »
Anonymous User
IT Infrastructure Manager at a non-profit
Customer Service: The service we've seen from NNT to date has been extraordinarily good. Technical Support: Technical...
Read full review of NNT Log Tracker Enterprise »
Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
I have contacted the support once and the experience was good, I was satisfied.
Read full review of Change Tracker Gen7 R2 »

Review 1 of 4

Ebenezer D
Network Security & Data Management Admin at Digitaltrack
I rate the technical support below five out of ten.
Read full review of Trellix Endpoint Security »
Daniel Durian
Information Security Manager at SM Prime Holdings
Support tier one is handled locally. However, if there is a requirement on higher tier of support where the need to...
Read full review of Trellix ESM »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
I rate the solution's technical support team a nine and a half or ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Hung-LE
Global Information Technology Security Analyst at Discova
I have experience with the solution's technical support.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Abanoub Alfy
Information Technology Security Analyst at EBC
Trellix Helix's technical support is great.
Read full review of Trellix Helix »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of Trellix Network Detection and Response »
Anonymous User
Managing Director at a computer software company
We have used technical support in the past and I find that their response time can be a little bit slow. Also, they...
Read full review of Trellix Endpoint Security »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of Trellix Collaboration Security »
Anonymous User
Vice President Cyber Security Practice Head at a tech services company
We have not contacted technical support in quite some time. We had issues with the parsing.
Read full review of Trellix ESM »
itmanager1231232
IT Manager at a tech services company
It has good technical support, which is available around the clock. You can call up anytime and get whatever you...
Read full review of Trellix ESM »
SaiKiran
Presales Engineer at Vincacyber
Support is good. They provide a swift response.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Jorgen Bergstrom
Teamleader 2:nd line Security at Cygate AB
I used the solution's technical support and was satisfied with their responses.
Read full review of Trellix Endpoint Security (ENS) »
RojeHay
Senior Security and Risk Management Analyst at National Commercial Bank Jamaica Limited (NCB)
Their technical support is better than some of the competitors in the space. To make a direct comparison, it's...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of Trellix ESM »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Anonymous User
VP - Cyber Security at a manufacturing company
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security »
Anonymous User
VP Cyber Security & IT at a computer software company
Although I am satisified with the technical support, there is room for improvement. The support is not as good as it...
Read full review of Trellix ESM »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of Trellix Collaboration Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of Trellix Endpoint Security (ENS) »
Bhupesh Sharma
Product Manager at Softcell Technologies Limited
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Security (ENS) »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of Trellix ESM »
Anonymous User
Security Consultant, Presale and System Engineer at a tech services company
Customer Service: Customer service is very good and very professional. Technical Support: Technical support is very...
Read full review of Trellix ESM »
Chuck Bartenbach
CISO at W.L. Gore & Associates
I would rate technical support very well.
Read full review of Trellix Advanced Threat Defense »
Owais Yousuf
Solution Architect Security at a tech services company
Technical support is getting better now, but previously, the support was not optimum or not available. when we opened...
Read full review of Trellix Endpoint Security »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of Trellix Network Detection and Response »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of Trellix Endpoint Security »
Roberto Taborga
Manager at a tech company
Technical support is really great. The support is generally very fast, responding within one day.
Read full review of Trellix Endpoint Security (ENS) »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.