Senior Security Engineer at a tech services company with 1,001-5,000 employees
Real User
Helpful chat feature and integrates well with our environment, but the user interface needs improvement
Pros and Cons
  • "The most valuable feature for me is the chat."
  • "After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files."

What is our primary use case?

We use Teams for customer team meetings and partner team meetings. We also use it for internal communication.

What is most valuable?

The most valuable feature for me is the chat. It is what I use the most because if I have to reach a team member, given that we are all working remotely, it is the easiest way to do it. 

What needs improvement?

The user interface needs to be improved. After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files. Sometimes, when I'm on a call and somebody asks if I can share a file or a link, I find it clunky to get to where those pieces are. Overall, navigation is a little sticky.

For how long have I used the solution?

We have been using Microsoft Teams for about six months.

Buyer's Guide
Microsoft Teams
May 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.

What do I think about the stability of the solution?

For what we do, it is absolutely stable. We have an enterprise team and it is used constantly.

What do I think about the scalability of the solution?

We have had some fairly large meetings on here and I think that it scales fine.

How are customer service and support?

I have never needed to contact technical support.

Which solution did I use previously and why did I switch?

Prior to using Teams, we were using WebEx. We still use WebEx from time to time, but for the most part, we use Teams. It is better for us because Teams is integrated with all of the backend Microsoft environment that we already have. For example, we use SharePoint, ShareFile, and others. It has files integrated as well, so we can place internal files for review on Teams.

WebEx is more of a platform just for jumping on a call with a few people.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Alessandro Di Tocco - PeerSpot reviewer
Data Science Intern at Cegeka
MSP
Helps with internal communication and share documents
Pros and Cons
  • "I like the video call and document-sharing features."
  • "The solution needs to be integrated with Microsoft Planner. I have also faced issues with stability in the first month."

What is our primary use case?

I use the Teams for internal communication like to reach my colleague and share information. 

What is most valuable?

I like the video call and document-sharing features. 

What needs improvement?

The solution needs to be integrated with Microsoft Planner. I have also faced issues with stability in the first month. 

For how long have I used the solution?

I have been using the product for five to six months. 

What do I think about the stability of the solution?

The product is stable most of the time and I would rate it around six to seven out of ten. 

What do I think about the scalability of the solution?

The solution is very scalable and my company has 400 users for the product. 

How are customer service and support?

The product's support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

Teams' setup is easy and I would rate it around eight to nine out of ten. 

What's my experience with pricing, setup cost, and licensing?

I use Teams' free version. 

What other advice do I have?

I would rate the product a seven out of ten. Teams works very well for a medium to big company. I don't think the tool is the best when you are the only person and want to reach anybody. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
May 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
CIO & General Manager at Almarai Company Limited
Real User
Helped us work from home by providing collaboration, meetings, and video calls
Pros and Cons
  • "It has allowed for collaboration during the COVID-19 situation (work from home)."
  • "Whiteboard should be standard rather than an app."

What is our primary use case?

  • Collaboration
  • Meetings
  • Voice, video calls, and chats

How has it helped my organization?

It has allowed for collaboration during the COVID-19 situation (work from home).

What is most valuable?

  • Calling
  • Setting up teams
  • Meetings
  • File transfer

What needs improvement?

Whiteboard should be standard rather than an app.

For how long have I used the solution?

Six months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cloud Engineer at a comms service provider with 501-1,000 employees
Real User
Secure solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "Signing up for a new device for the solution is challenging."

What is most valuable?

The solution's most valuable feature is its ability to share documents easily.

What needs improvement?

It is challenging to sign up for a new device for the solution. It could be better.

For how long have I used the solution?

We have been using the solution for three years. At present, we use the latest version.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten.

What do I think about the scalability of the solution?

We have more than 2000 solution users in our organization. I rate its scalability a seven out of ten.

How was the initial setup?

The solution's initial setup is easy. I rate the process a nine out of ten.

What other advice do I have?

The solution is very secure. I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mohamed Wahba - PeerSpot reviewer
Founder and GM at IT-Enterprise
Real User
Top 5
A communication tool that works as a channel for project discussion
Pros and Cons
  • "The solution integrates with project management products like Jira."
  • "The solution should improve its user interface and recording features."

What is our primary use case?

We use the product for communication and as a channel for discussion on projects. 

What is most valuable?

The solution integrates with project management products like Jira. 

What needs improvement?

The solution should improve its user interface and recording features. 

For how long have I used the solution?

I have been working with the product for five years. 

What do I think about the stability of the solution?

I would rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability an eight out of ten. My company has 6000 employees. 

How are customer service and support?

Our first line of support is within the company. If they cannot resolve it, we open a ticket and get an immediate response from the Microsoft team.

Which solution did I use previously and why did I switch?

The product is better than Zoom in terms of features and capabilities. 

What about the implementation team?

Our team did the solution's implementation. 

What other advice do I have?

I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Solution Engineer at a consultancy with 51-200 employees
Real User
A reliable product with good availability
Pros and Cons
  • "The corporate world widely accepts the solution for virtual meetings. Also, it has good availability."
  • "The solution's login process could be more straightforward."

What is most valuable?

The corporate world widely accepts the solution for virtual meetings. Also, it has good availability.

What needs improvement?

The solution's login process could be more straightforward. It takes four to five minutes to load. They need to improve their login speed. Also, its UI needs to be easy and accessible. In addition, the name and picture display options once we log into the meeting should be more flexible.

For how long have I used the solution?

We use the solution to schedule meetings or virtual calls with customers and vendors.

What do I think about the scalability of the solution?

It is a scalable solution.

How was the initial setup?

The solution's initial setup is easy if you have a Microsoft account.

What's my experience with pricing, setup cost, and licensing?

We don't have to pay for the solution.

Which other solutions did I evaluate?

In comparison, Zoom has a faster login process. Also, it has better UI and security features.

What other advice do I have?

It is a good and trusted tool from a security perspective. Also, it is the best solution for corporate use cases. I rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Suresh Wijenayake - PeerSpot reviewer
Associate Director - Service Provider Solutions at Millennium Information Technologies
Real User
Top 10
Useful account syncing, scalable, and easy setup
Pros and Cons
  • "The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together."
  • "Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth."

What is our primary use case?

For all the meetings and events we are using Microsoft Teams.

What is most valuable?

The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together.

What needs improvement?

Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth.

When someone joins a meeting we are not able to kick them out.

For how long have I used the solution?

I have been using Microsoft Teams for approximately three years.

What do I think about the stability of the solution?

Microsoft Teams is stable.

What do I think about the scalability of the solution?

The scalability of Microsoft Teams is good and is easy to do.

We have approximately 450 - 500 users using the solution.

Which solution did I use previously and why did I switch?

I have used Skype for Business and WebEx.

How was the initial setup?

The initial setup of Microsoft Teams is straightforward.

What's my experience with pricing, setup cost, and licensing?

We have a license needed to use Microsoft Teams.

What other advice do I have?

I would advise others to set the parameters correctly for security. You can transfer files between users in the chat window which is helpful.

I rate Microsoft Teams a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Suhail W - PeerSpot reviewer
Territory Account Manager - Defence Vertical at Nutanix
Vendor
A stable solution with a good video conferencing feature
Pros and Cons
  • "This is a stable solution, I have not faced any problems using the video conferencing."
  • "For future releases, I would like to see Microsoft Teams to make a lighter application and drop some features."

What is our primary use case?

I am a freelancer. The decision on what solution to use is determined by my customers. Some of my customers have over 5,000 employees who are using Teams.

Teams is a virtual meeting solution. We use Teams to work with our clients purely with video conferences.

What is most valuable?

This is a stable solution, I have not faced any problems using the video conferencing.

What needs improvement?

As an app installed, Microsoft Teams is resource-consuming. When using it from their browser-based application, I experienced login problems.

For future releases, I would like to see Microsoft Teams make a lighter application and drop some features.

Microsoft Teams has all the features it needs, however, I noticed on some laptops that the features are not available. For example, if you want to change your virtual background, not all laptops have the hardware configured to link with that feature. The solution should make all features available irrespective of hardware configuration.

For how long have I used the solution?

I have been using Microsoft Teams for two years.

What do I think about the stability of the solution?

This is a stable solution, I have not faced any problems using the video conferencing.

What do I think about the scalability of the solution?

Microsoft is always scalable, it depends on the level of licensing an organization has purchased.

How was the initial setup?

The initial setup of Microsoft Teams is easy. I would rate setup a 5 out of 5 as the solution is straightforward.

What other advice do I have?

I have had concerns with login and resource consumption using Microsoft Teams, I would consider Zoom or Cisco WebEx as better solutions.

Organizations should consider what features they want to utilize. If they want all features to be available, they need to have an enterprise category system. Logging in from a home segment device will not have all features available. 

I would rate the solution an 8 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user