Strategic Program Management at a tech vendor with 11-50 employees
Real User
Enables us to communicate in real-time and share documents in real-time
Pros and Cons
  • "I think what the team likes most is the improvements when it comes to communication."
  • "I would say that Microsoft Team invitations from the calendar within the solution could be improved."

What is our primary use case?

We mainly use this solution for project collaboration. It could be, for example, when we are developing a new product or taking a new product to market. We use it for designing, publishing and marketing assets, so basically team collaboration where we are working on a project. It helps with communication in the team and it allows us to share different documents or content with each other.

How has it helped my organization?

We used Skype for business in the past and we had a reasonable audio and visual experience when communicating with teams, if you have a scheduled meeting, for example. But now, with Microsoft Teams, we are able to communicate in real-time and share documents in real-time. And that is a really big improvement for us. The solution has a lot of capabilities in one application. Whereas in the past we had to use multiple applications. That, I would say, would be the biggest benefit that we've experienced, in that we have only one application that we can use to collaborate and speak with each other. 

What is most valuable?

I think what the team likes most is the improvements when it comes to communication. We've been using Skype for business in the past but the audio and visual communication is really good with Microsoft Teams. I also really like the speed of the product and the way that the channels can be leveraged.

What needs improvement?

There is nothing that annoys me at the moment but perhaps the layout can be improved. In my experience working with Microsoft tools, they continuously work on usability. There are a few minor issues when scheduling meetings, and that is that some of the descriptions are really long. And there seems to be very little control over what a user could control in terms of the texts that appear. An invitation, for example, can look very complicated. So I would say that Microsoft Team invitations from the calendar within the solution could be improved.

Buyer's Guide
Microsoft Teams
May 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Microsoft Teams for about six months now.

What do I think about the stability of the solution?

The solution is stable, I've never experienced it being unavailable or behaving in a peculiar way. 

What do I think about the scalability of the solution?

We are only 30 people using this program, but what I have not noticed any issues when more colleagues participate in Microsoft Teams. When usage increases, the program still offers a seamless, consistent experience. We may even add more users, so I believe the program is very scalable.

How are customer service and support?

I haven't used the technical support yet, because I contact our administrator directly. But I know that he was working with Microsoft's technical team from time to time, as well as a third party that delivers hosting services.

Which solution did I use previously and why did I switch?

We used Skype for Business before but Microsoft Teams came along with the Microsoft Office subscription that we had. We had subscriptions to Office. And then we moved from On Premise Exchange to Exchange Online. It was the natural choice to make. We do use other services from other providers, but I would say that Microsoft Teams is the most stable one. 

How was the initial setup?

From an end-user perspective, the initial setup was really straightforward. We started to use Microsoft Teams when we deployed Microsoft Exchange Online earlier this year, and as part of that, we adopted the use of Teams and Yammer. I have been using Microsoft Teams in the past, but it wasn't really until we as an organization had deployed it and exchanged online that we were all able to enjoy the benefits. Testing the application before was very fragmented.

Deployment took a couple of days. When we started to go from using Microsoft Outlook for mail, we started to integrate Yammer and Teams. 

What other advice do I have?

My advice to others would be that, if they're working with a similar product, they should have a change management program in place. They should also give themselves a few days at least to deliver some training for the users. I think the training is really important to enhance the user adoption experience. It doesn't have to be a lot, but at least give them an introduction and a guided tour through the program's features. 

The biggest lesson I've learned is actually using a single application that can deliver all of the services that are required. Since I've only been using the solution for six months, I haven't even used all the features yet. I think that Microsoft Teams may replace Microsoft Outlook in the future.

On a scale from one to 10, I will rate this solution a seven. I think there's always room for improvement, even if it's not obvious what those improvements can be. I guess I could be tempted to say eight but not higher than that. I am very satisfied with Microsoft Teams. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Senior Project Manager - IT Services at a tech services company with 10,001+ employees
Real User
The collaborative nature of the solution has greatly improved productivity
Pros and Cons
  • "Multiple channels and tools for recording."
  • "Screen sharing sometimes causes the solution to crash."

What is our primary use case?

We use this solution both for our internal team as well as with our customers and suppliers who participate in some meetings. We are a corporate partner of Microsoft and have an integrated package with all the licenses from Microsoft. It includes the majority of products such as Office 365, SharePoint, and Azure. I'm the senior project manager, IT services.

How has it helped my organization?

This is a collaboration tool so in the current situation, the most important thing for us is to be able to continue to run our business in a collaborative manner. Given that nobody is working from the office and there's no way to meet formally to discuss key challenges and discuss work updates, moving to this solution was a good option. Since we started using it, our productivity has increased and we are very coordinated with each team member. 

What is most valuable?

I think the video calling and the calling facility are valuable features as well as the ability to create multiple channels and tools so that you can record your information. It's a good solution.

What needs improvement?

One of the issues we have is that sometimes when you're trying to share your screen the solution crashes. The problem occurs quite frequently and it's an issue across multiple users. It's been reported to technical support but there seems to be some bug there. That should really be improved. I haven't experienced any other difficulties. 

I'd like to have the ability to increase the number of participants in a meeting as an additional feature. For now, you can only see a maximum of nine people in a single screen. I believe that Zoom enables the ability to see 20 plus people during video conferencing. I'd also like to see a screen sharing option which would include sharing of videos. 

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the stability of the solution?

It's a stable solution, the only challenge being the screen sharing portion and that the solution sometimes crashes when you share your screen. It's hard to say whether this is a Teams problem or our problem. 

What do I think about the scalability of the solution?

I think the system is quite scalable. 

How are customer service and technical support?

I think Microsoft technical support is on point. It's good because I was involved in one of the technical issues we were having and they provided us with good support. 

How was the initial setup?

The initial setup was very easy. It's deployed on cloud and you just need to set up your organization based on the kind of access you want to give the user. It's very easy to configure. It's not so complicated that you need specialized resources to maintain the administration part of Microsoft Teams.

What other advice do I have?

My recommendation is that if you look into the majority of the end users who are using laptops or desktop computers, we're predominantly using the Microsoft operating system and the Microsoft Office network. I think it's better to have one common system which is an integrated solution. It makes it much easier for anyone to get the benefit of this solution. 

I would like to see some improvements in this solution but I would still rate it a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Teams
May 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
President at Convene, Inc.
Real User
Good collaboration functionality in online meetings, but web conferencing needs improvement
Pros and Cons
  • "The most valuable feature is the ability to collaborate."
  • "The biggest issue is web content."

What is our primary use case?

The primary use case of this solution is as a collaboration platform. We use it extensively for online meetings, chat, creating specific team related sites, and sharing content between the team members.

What is most valuable?

The most valuable feature is the ability to collaborate.

What needs improvement?

Web conferencing needs improvements.

The biggest issue is web content.

We would like to have a caller's telephone number easily available to the team members.

For how long have I used the solution?

We have been using Microsoft Teams for three to four months.

What other advice do I have?

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Administrator at a comms service provider with 10,001+ employees
Real User
A scalable solution that is used for conducting meetings
Pros and Cons
  • "Using the solution's screen-sharing feature, we can go through a document together and take control."
  • "The solution’s stability could be improved."

What is our primary use case?

We use Microsoft Teams for meetings. Since the pandemic, most of my clients don't physically go to offices, and we do most of our meetings through Microsoft Teams.

What is most valuable?

Using the solution's screen-sharing feature, we can go through a document together and take control.

What needs improvement?

The solution’s stability could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for the past two years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution. I rate Microsoft Teams an eight out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. Around 5 users are using the solution in our organization. The solution is used a few times a week in our company.

I rate the solution ten out of ten for scalability.

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

The solution is deployed on the cloud in our organization. The solution’s deployment took a few minutes.

What other advice do I have?

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Lead | WDG projects at a tech vendor with 11-50 employees
Real User
Top 5
The best solution to communicate with teammates and schedule meetings
Pros and Cons
  • "The most valuable features of Microsoft Teams are scheduling a meeting and integration with other Microsoft services like SharePoint and OneDrive."
  • "The software could be optimized for Mac systems because sometimes it is slow and consumes a lot of memory."

What is our primary use case?

We use Microsoft Teams in our company to communicate with teammates and schedule meetings.

How has it helped my organization?

Compared to other solutions like Skype, Microsoft Teams is a good tool for communicating with teammates.

What is most valuable?

The most valuable features of Microsoft Teams are scheduling a meeting and integration with other Microsoft services like SharePoint and OneDrive.

What needs improvement?

The software could be optimized for Mac systems because sometimes it is slow and consumes a lot of memory.

For how long have I used the solution?

I have been using Microsoft Teams for one year.

What do I think about the stability of the solution?

I rate Microsoft Teams an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams an eight out of ten for scalability.

How was the initial setup?

The solution’s initial setup is easy.

What other advice do I have?

I am using the latest version of Microsoft Teams. Microsoft Teams is deployed on-cloud in our organization.

Microsoft Teams is the best tool for team communication.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Project Manager at a tech services company with 11-50 employees
Real User
Handles meetings with multiple people with no visual or audio interruptions
Pros and Cons
  • "The most valuable features are visual and audio, as they are very clear with no interruptions."
  • "Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have."

What is our primary use case?

The primary use case is for meetings, especially since everyone is working from home now.

What is most valuable?

The most valuable features are visual and audio, as they are very clear with no interruptions.

It has a chatting feature, document sharing, and features that are required for online meetings.

What needs improvement?

Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have.

For how long have I used the solution?

I have only recently started using Microsoft Teams. It's been more than a month.

We are using the latest version.

What do I think about the stability of the solution?

This is a stable solution.

How are customer service and technical support?

I have not contacted technical support, as I have not had any issues.

Which solution did I use previously and why did I switch?

We were using Zoom but there were some issues, then we started using Microsoft Teams. We were also using previously using Webex as well as Skype. In total, there are many different products that I have used.

How was the initial setup?

The initial setup is easy to work through.

What other advice do I have?

We use several Microsoft products.

It's a good product that can handle multiple people. My impression of Microsoft Teams is very good.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at a financial services firm with 1,001-5,000 employees
Real User
Excellent chat functionality with good stability but there are issues with synchronization
Pros and Cons
  • "The chat functionality is the solution's most valuable feature."
  • "We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement."

What is our primary use case?

We primarily use the solution for communication within our function teams. We use it for project organization, etc.

What is most valuable?

The chat functionality is the solution's most valuable feature.

What needs improvement?

We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement.

The solution could be better integrated with SharePoint and have better workflows especially for writing drafts for review and release. 

For how long have I used the solution?

I've been using the solution for one month.

What do I think about the stability of the solution?

The solution is largely stable, but we do face issues around synchronization between different devices.

What do I think about the scalability of the solution?

The scalability is good. It's not a problem to put more users onto the solution. We do plan to increase usage, but we'll take some time before doing so.

Which solution did I use previously and why did I switch?

We previously used Skype occasionally for team communication.

How was the initial setup?

The initial setup was easy. The company-wide deployment took several months.

What about the implementation team?

We had an internal team handle the implementation.

What other advice do I have?

I'd recommend the solution.

I'd rate the solution 7.5 out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ITSM Consultant at VerrakiPartners
Consultant
Great for collaboration, easy to integrate with other applications, and very stable
Pros and Cons
  • "You can easily integrate with other applications quite easily."
  • "With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use."

What is our primary use case?

I primarily use the solution for office meetings.

What is most valuable?

The solution is perfect for meeting purposes, which is how we mainly use it.  

The product has the capability to allow me to do recordings of any session which is very helpful. When the meetings are happening, I'm also able to text with people as a secondary form of communication. 

 I can use the calendar aspect with it to track my day and to know what I'm going to do. 

For collaboration purposes, it's been very, very handy to use, and it's great for chat purposes. It's nice to not always have to pick up the phone when you can just chat via teams instead.

You can easily integrate with other applications quite easily.

What needs improvement?

There's definitely room for improvement. 

With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use.

In order to avoid others using it, it needs a password of its own. I don't know how to do that. Maybe Microsoft can make it so that there is a provision for multi-users on a particular system.

I've heard that hackers are beginning to jump on meetings like they were on Zoom previously. This needs to be addressed immediately.

For how long have I used the solution?

I've been using the solution for the past two to three years at this point.

What do I think about the stability of the solution?

The solution is very stable. It doesn't have any bugs or glitches. It doesn't crash or freeze. It's great.

What do I think about the scalability of the solution?

I've never tried to scale it personally, however, I do believe it would be possible to do so.

How are customer service and technical support?

Microsoft's technical support for Teams is fantastic. We're quite satisfied with its level of service. They are very responsive and knowledgeable.

Which solution did I use previously and why did I switch?

Our organization may have previously used WebEx. I believe we also used Skype occasionally.

I use a few different solutions right now. I use Zoom practically every day, even with my kids at home. I use Microsoft Teams for office meetings practically every day. I'll be joining a session very soon, and I'll be using Cisco Webex for that. It varies as to which I use. I'm not exclusively on Teams.

What other advice do I have?

We're a customer of the solution. We aren't a reseller.

We have the solution in house, so we have an Azure engineer in-house.

I'd recommend the solution; it's a fantastic product.

I'd rate it eight out of ten overall.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user