We performed a comparison between CyberArk Identity, Keeper, and Symantec VIP Access Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, Auth0 and others in Single Sign-On (SSO)."I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring."
"I found the solution to be stable."
"The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory."
"The setup, via cloud, is simple."
"The initial setup of CyberArk Identity was straightforward."
"It has a double authentication factor increasing the security level."
"Stronger passwords are being used across the board in our organization."
"It saves us from duplicating passwords for different accounts."
"Keeper Bridge."
"The possibility of assigning information to different groups and individuals has been the most valuable."
"I can access my passwords from any Internet connected device."
"It keeps my passwords organized and safe."
"Available for Windows platforms and also Mac OS and Linux systems."
"The VPN we are using is good and working quite well."
"Cloud-based service and management."
"The product is useful for providing user access from an in-built office server as we follow the work-from-home model."
"It offers more platform support, like Apple, Android, and Microsoft."
"The tool has been very stable, in my experience. Also, I haven't faced any issues or problems with integration or connectivity."
"It's a good tool. It's pretty straightforward."
"Other than it provides us with remote access, so it's fairly easy to install, fairly easy to set up, and provides us the ability to get into our corporate environment."
"The two-factor authentication is most definitely valuable and moves us closer to being able to check off those important boxes for compliance."
"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."
"We would like to see an improvement in the ability to manage mobile devices."
"The user interface could be improved."
"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."
"The solution's difficulty in gaining skill sets should be improved because it's a vertical product."
"They can include the Mobile Device Management (MDM) feature."
"CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area."
"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."
"The password rotation feature could be improved."
"Rearranging folders via drag/drop functionality would be very helpful."
"The stability of the solution can be improved."
"It would be nice to see this great tool integrate with other tools out there."
"I would add a category for personal documents or photos of ID cards."
"Needs to improve KeeperFill on iOS."
"The organization of items needs improvement. For example, when I log onto the cloud version as well, everything is shown on my folder. It is hard to differentiate between files and documents in my list of items I have stored inside."
"The technical support for this solution could be faster support and improved if they had a better understanding of my questions."
"Maybe Symantec could consider providing a step-by-step guide for first-time users."
"The gateway server is a RADIUS server, but it lacks the functionality of returning RADIUS attributes other than those that are required for the gateway to authenticate the users."
"In the next release, I would like the ability to work offline with remote access."
"It is challenging to use when installing a new version."
"The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved."
"If they had dashboards or a report for managers or executives, then it would allow them to see the status and have it make sense to them."
"Every time that I have a new phone or computer, it takes a little longer to deploy it."
"It gets out of sync with Active Directory or whatever it might be, whatever the authentication piece is on Active Directory, and they just reset it on the backend. I never have to contact the vendor."
