Any time I've had issues with it, I call technical support, or open a ticket. They've been really responsive. They've gotten a lot better since four or five years ago. So, dramatic difference.

I have not used the support from CA Asset Portfolio Management.

Our experience with tech support has been that they're very quick, very responsive. I think we're cheating a little bit because we have a consulting firm that's partnered with CA that has been our "mouthpiece" to the support desk. I think we're getting a lot of responses back quicker than maybe we would in a normal implementation, but we've been very impressed with their response time.

I've used tech support. It's okay. As long as I can get local technical support, I'm good, but if I go to sustaining engineers, sometimes it takes a little longer than I would like.

Initially, we would have issues with technical support, but recently, the six months, I found a person who is amazing as far as resolution. If I have an issue, he always takes the ticket. He'll email or call me within 20 or 30 minutes. Generally, by the next day, we have a resolution. If we don't, we're still working on it. He's been amazing.

We have a good CA team with us. The main problem we have is the connection between the ITCM and SAM. They’re very helpful with the management of this complex interface. The CA team is very capable.

They are helpful. And if there are issues that cannot be resolved with like first-level support, then we always have people at CA that we can engage. They will make sure that the problem gets fixed, or we get our questions answered. They can be questions about anything, or any problem that we have, and they make sure that it gets resolved.

Very good. They have two kinds of support, on the website and onsite. They are very good with consultants, also with remote connections due to our contract.

CA Support has really improved in the last few years. They have a great knowledge base and response rate .

No problem for the first product, Client Automation. For the second product, CA SAM, it's not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response.

Technical support is good. We'd rather not have to contact them, but they get back to us quickly.