The initial setup was very straightforward. It was not too complex. Sometimes it does take some time to get a complete image on a new computer. 

A deployment would typically take a day or so. I do have a lot of stuff. 

The solution doesn't require any maintenance. I had to restart it a few times in the past. However, that hasn't happened recently.

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself.

Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process.

Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product.

On a server-by-server basis, the deployment doesn't take long.

From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

The initial setup is pretty straightforward, I guess. We did not need to use an integrator or consultant for the deployment and we were able to manage that ourselves.  

A special team was required to set up the solution.

It was straightforward. It is not too hard to install an application these days. However, there were just a couple of things that took us a while to figure out. 

As we were going through this transition and installing and configuring everything, we noticed that the documentation wasn't really publicly available on the web. That has changed since then, and it has made things tremendously easier for us when searching for how to set up an API call to pull a report. The documentation was there. It is just you had to log into Salesforce, and then you had to go find the document. Now it is all searchable in the knowledge base on their public website.

The initial setup was straightforward. It's not complex at all and I did everything myself. The deployment took about three hours to complete.