Cisco SecureX Primary Use Case
We have a total of about 150 customers with about 6,500 users and we handle their IT. There are 300 sites all over the Netherlands from which we get all the intel and we feed it into SecureX. It's our central point where we collect everything very easily. When we see something happening we can take the security feed, look at the event in an organization, and SecureX shows us what's going on. It helps us analyze and understand things.
All the security solutions such as firewalls, email security, web security, endpoint security, and antivirus report into SecureX where we have a dashboard that shows everything that is happening.
We use it to track our emails and to secure our endpoints. SecureX is a really big tool. If somebody tries to attack us with a virus, SecureX helps us to find that email quickly. Our staff members use laptops, computers, and other devices, but they don't have a lot of knowledge about the whole "IT war." There have been viruses and SecureX has enabled us to protect those users, and our systems and components as well. We have used it to solve spam and phishing attacks that are really popular these days. In our company we have over 20,000 users, so you can imagine how many emails we have on a daily basis. That is a really good example of what we can do really easily with SecureX.
Are you using multiple products from this vendor?
We use multiple Cisco tools within our environment. We use network solutions, products like switches, access points, routers. We also use many Cisco phones. For network solutions we use Cisco ISE and Cisco Prime. As the telephone system, we use Cisco CUCM, Cisco Unified CallManager, integrated with the Cisco Unity system for voicemail boxes. We also use Cisco Contact Center for our help desk and our employee services lines. We also provide systems to our customers. We have many government clinics. For communication, we use Cisco Webex Teams and Cisco meeting systems for video and call communications. We also use Cisco as a design solution.
Using multiple products from the same vendor is really nice and useful because many of Cisco's products are integrated. For example, we have that Cisco CallManager system which allows us to provide phone solutions for our users and that has really good integration with Webex Teams, the video conferencing platform. With the integration, we are able to provide standard phone PSTN features to our Webex Teams users. That is really great.
Using multiple solutions from one vendor saves our company time and money. With all the integrations, we also get really great support from Cisco because if you have, for example, a problem with integration between the systems there is just one company responsible for getting things right. A couple of times, in the past, I worked with two or three vendors, asking for support. We had some issues with integration and it is hard work to get good support from a couple of vendors at the same time.
Also, there have been a couple of times when I had to order physical devices and, working with Cisco, we got some better prices. Being a really big customer of Cisco allows you to also get preferred pricing.
The native integration between Cisco's products is really good because Cisco has solutions for almost every part of IT. There is a managed solution for network and unified communication. Integration between all these systems is really simple because Cisco has really good documentation. And if you need any help, you don't understand something, you are able to ask the great support.
To keep everything very simple, we use a solution provided wholly by Cisco. We grabbed SecureX from them and the cloud from them. That allows us to have better support because it's from one provider. If you have an issue with the system from Cisco, and the whole solution is based on Cisco products, the support can be moved from one team to another.View full review »
We are using SecureX to protect all of our users and devices, both onsite and offsite, no matter what network they're on. We wanted a solution that would integrate across various platforms that we purchased through Cisco.View full review »