When it comes as a business bundle, we come to customers [to provide] a one-stop shop, and we provide a return of value on human resources. We come with an angle of EDR, Umbrella, and email security. We provide one-stop management that provides the visibility, enrichment, the ticketing system, and the Rockwell playbook that integrates out-of-the-box. That's amazing value for our customers, and this is why we like it so much. 

Today we're not selling just EDR or just Umbrella or just a firewall anymore. We're coming with an XDR SecureX platform offer and that's it, and customers love it.

SecureX is a dashboard that aggregates all of the reporting from the Cisco stack into a central location. It's hosted on a public cloud.

ESA has a portal that has all their data, Cloudlock has a portal, and Umbrella has a portal. It basically aggregates them all into the same place so you have a widget or a section of the screen, depending on what you want to focus on. You can customize the dashboard to show all of those inputs in the same place at the same time.

We were just given the APIs, and you basically plug in the API coming out of your Cisco stack into the SecureX portal. It starts sending all the data from those products into Cisco's portal. There's no insight into the backend.

We had a handful of users using this solution. It's giving a readout of very sensitive metrics on our security stance, so we only had it pointing to a handful of users like top cyber security engineers and two or three people in management.

The tool's use cases include cyber threat intelligence and automated hunting. These are some of the key features that our customers like about the tool. 

We use a lot of different Cisco security products to protect different areas of our entire infrastructure. SecureX basically gives us a single pane to all those products. We were trying to avoid going from product to product to product to product, either to research security events or just look at overall performance of those. SecureX covers every security product that we have. 

There are integrations into third-party products, such as Office 365 and Azure, as well as Virus Turtle to do some research. This solution was mostly initially implemented to help us with researching events and has grown since then.

We use multiple firewall boundaries. We use Cisco for both internal networks and external networks that we provide for our customers across multiple sites. 

This solution is a new solution. It gets visibility into all the components about security. For example, in the Firepower application, emails, and in the cloud, I can see across those in SecureX. It shows all the layers and the entire security solution. This is very important and key in the world of security.

We use it to track our emails and to secure our endpoints. SecureX is a really big tool. If somebody tries to attack us with a virus, SecureX helps us to find that email quickly. Our staff members use laptops, computers, and other devices, but they don't have a lot of knowledge about the whole "IT war." There have been viruses and SecureX has enabled us to protect those users, and our systems and components as well. We have used it to solve spam and phishing attacks that are really popular these days. In our company we have over 20,000 users, so you can imagine how many emails we have on a daily basis. That is a really good example of what we can do really easily with SecureX.

Are you using multiple products from this vendor?

We use multiple Cisco tools within our environment. We use network solutions, products like switches, access points, routers. We also use many Cisco phones. For network solutions we use Cisco ISE and Cisco Prime. As the telephone system, we use Cisco CUCM, Cisco Unified CallManager, integrated with the Cisco Unity system for voicemail boxes. We also use Cisco Contact Center for our help desk and our employee services lines. We also provide systems to our customers. We have many government clinics. For communication, we use Cisco Webex Teams and Cisco meeting systems for video and call communications. We also use Cisco as a design solution.

Using multiple products from the same vendor is really nice and useful because many of Cisco's products are integrated. For example, we have that Cisco CallManager system which allows us to provide phone solutions for our users and that has really good integration with Webex Teams, the video conferencing platform. With the integration, we are able to provide standard phone PSTN features to our Webex Teams users. That is really great.

Using multiple solutions from one vendor saves our company time and money. With all the integrations, we also get really great support from Cisco because if you have, for example, a problem with integration between the systems there is just one company responsible for getting things right. A couple of times, in the past, I worked with two or three vendors, asking for support. We had some issues with integration and it is hard work to get good support from a couple of vendors at the same time.

Also, there have been a couple of times when I had to order physical devices and, working with Cisco, we got some better prices. Being a really big customer of Cisco allows you to also get preferred pricing.

The native integration between Cisco's products is really good because Cisco has solutions for almost every part of IT. There is a managed solution for network and unified communication. Integration between all these systems is really simple because Cisco has really good documentation. And if you need any help, you don't understand something, you are able to ask the great support.

To keep everything very simple, we use a solution provided wholly by Cisco. We grabbed SecureX from them and the cloud from them. That allows us to have better support because it's from one provider. If you have an issue with the system from Cisco, and the whole solution is based on Cisco products, the support can be moved from one team to another.

We are using SecureX to protect all of our users and devices, both onsite and offsite, no matter what network they're on. We wanted a solution that would integrate across various platforms that we purchased through Cisco.

We are a managed service provider with a number of customers that have different Cisco security products. We utilize SecureX to give us a better, high level overview of all of those different security installations.

We use it to investigate threat incidents. It lets us better manage security incidents.

We just use it for the security department.

We have a total of about 150 customers with about 6,500 users and we handle their IT. There are 300 sites all over the Netherlands from which we get all the intel and we feed it into SecureX. It's our central point where we collect everything very easily. When we see something happening we can take the security feed, look at the event in an organization, and SecureX shows us what's going on. It helps us analyze and understand things.

All the security solutions such as firewalls, email security, web security, endpoint security, and antivirus report into SecureX where we have a dashboard that shows everything that is happening.