Compare 3CX vs. Avaya Aura

3CX is ranked 1st in Unified Communications with 3 reviews while Avaya Aura is ranked 3rd in Unified Communications with 1 review. 3CX is rated 7.6, while Avaya Aura is rated 10.0. The top reviewer of 3CX writes "Enables users to securely use their phone systems anywhere". On the other hand, the top reviewer of Avaya Aura writes "Can enable any organization to become agile and dynamic in unified communications". 3CX is most compared with Digium Asterisk, Cisco VoIP PBX and Yeastar K2, whereas Avaya Aura is most compared with Cisco Contact Center Enterprise, Avaya Officelinx and Genesys Cloud.
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3CX Logo
Read 3 3CX reviews.
9,493 views|6,511 comparisons
Avaya Aura Logo
4,947 views|4,164 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Mobility features and remote extensions work well.It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems.This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security.

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The most valuable features of this solution are its flexibility, scalability and most of all the stability.

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Cons
The support team can appear to be condescending.It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.It could be better in terms of providing more options for call recording.

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This solution needs to be made more cloud-centric.

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Pricing and Cost Advice
Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

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Ranking
1st
Views
9,493
Comparisons
6,511
Reviews
2
Average Words per Review
262
Avg. Rating
7.5
3rd
Views
4,947
Comparisons
4,164
Reviews
1
Average Words per Review
92
Avg. Rating
10.0
Top Comparisons
Compared 16% of the time.
Compared 12% of the time.
Compared 9% of the time.
Compared 13% of the time.
Compared 13% of the time.
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3CX
Avaya
Overview

3CX is a software unified communications solution available on-premise for Windows and Linux; virtualized with VMware, Hyper V and KVM; or in the Cloud with Google, Amazon, Azure and more. 3CX works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

3CX offers a full, suite of UC features including softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, chat, call center features, website Live Chat & Talk and more. You can even integrate it with your favorite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is one of the easiest to manage and most secure PBXs on the market.

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
Offer
Learn more about 3CX
Learn more about Avaya Aura
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
Top Industries
REVIEWERS
Comms Service Provider57%
Hospitality Company7%
Construction Company7%
Security Firm7%
VISITORS READING REVIEWS
Comms Service Provider25%
Software R&D Company18%
Media Company13%
Newspaper6%
VISITORS READING REVIEWS
Comms Service Provider22%
Government19%
Software R&D Company12%
K 12 Educational Company Or School6%
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