We performed a comparison between 3CX Live Chat and Avaya Aura [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration between the video and voice is the most valuable solution."
"We have not had any bugs or glitches, the solution is stable."
"Mobility features and remote extensions work well."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The most valuable features of this solution are its flexibility, scalability and most of all the stability."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"There should be an option to save some extensions."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"This solution needs to be made more cloud-centric."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Avaya Aura [EOL] doesn't meet the minimum requirements to be ranked in Unified Communications. 3CX Live Chat is rated 8.8, while Avaya Aura [EOL] is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Avaya Aura [EOL] writes "Can enable any organization to become agile and dynamic in unified communications". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Avaya Aura [EOL] is most compared with .
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