Compare 3CX vs. Avaya Aura

3CX is ranked 1st in Unified Communications with 11 reviews while Avaya Aura which is ranked 3rd in Unified Communications with 1 review. 3CX is rated 8.0, while Avaya Aura is rated 10.0. The top reviewer of 3CX writes "Allows for more flexibility and easier deployment for our technicians, but does not have 24/7 support". On the other hand, the top reviewer of Avaya Aura writes "Can enable any organization to become agile and dynamic in unified communications". 3CX is most compared with Digium Asterisk, Cisco VoIP PBX and Fortinet FortiVoice, whereas Avaya Aura is most compared with Cisco Contact Center Enterprise, Genesys and Cisco Unified Communications.
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3CX Logo
Read 11 3CX reviews.
21,035 views|6,398 comparisons
Avaya Aura Logo
10,077 views|4,534 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Mobility features and remote extensions work well.It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems.This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security.

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The most valuable features of this solution are its flexibility, scalability and most of all the stability.

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Cons
The support team can appear to be condescending.It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.It could be better in terms of providing more options for call recording.

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This solution needs to be made more cloud-centric.

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Pricing and Cost Advice
Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

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Ranking
1st
Views
21,035
Comparisons
6,398
Reviews
12
Average Words per Review
402
Avg. Rating
8.3
3rd
Views
10,077
Comparisons
4,534
Reviews
1
Average Words per Review
92
Avg. Rating
10.0
Top Comparisons
Compared 23% of the time.
Compared 10% of the time.
Compared 8% of the time.
Compared 13% of the time.
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3CX
Avaya
Overview

3CX IP PBX is a software-based phone system that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

Not just a phone system, 3CX is a full, Unified Communications solution which includes softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, corporate chat, call center features, and more. You can even integrate it with your favourite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is on of the easiest to manage and most secure PBXs on the market.

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
Offer
Learn more about 3CX
Learn more about Avaya Aura
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
Top Industries
REVIEWERS
Comms Service Provider57%
Construction Company7%
Security Firm7%
Media Company7%
VISITORS READING REVIEWS
Construction Company46%
Security Firm14%
Newspaper11%
Comms Service Provider8%
No Data Available
We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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