Find out what your peers are saying about 3CX, Microsoft, IceWarp and others in Unified Communications.
279,484 professionals have used our research since 2012.
Find out what your peers are saying about 3CX, Microsoft, IceWarp and others in Unified Communications.
279,484 professionals have used our research since 2012.
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The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
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Unified Communications Reviews

Read top reviews of Unified Communications solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Microsoft
Real User
Senior Consultant at Unify Square
Feb 27 2018

What do you think of Lync Server?

Disclaimer: the new version of Lync Server 2013, Skype for Business (SfB) Server 2015, has been released a few weeks ago. Licensing model is the same you had for Lync Server, with companies paying only Front End servers (i.e. the ones hosting user accounts and the core services for your infrastructure).  SfB contains some new features, including support for Back End availability based on AlwaysOn groups. I will write a dedicated post asap.      The costs related to Microsoft Lync are something that I have talked about more than once but this is the first time I try to summarize information in a single document. I will limit my reflections to on-premises organizations, because as I am writing, Lync Online has no serious support for Enterprise Voice (i.e. VOIP) and this...
3CX
Real User
Senior Network Systems Engineer at a tech services company
Aug 20 2017

What is most valuable?

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or... more»

How has it helped my organization?

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise have specialized in voice training. It is quite an intuitive system to deploy. It can be as simple as you need, as well... more»

What needs improvement?

Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is also a benefit that you don’t have to rely on a ‘black box’ solution and have the flexibility of different products to mix... more»
Find out what your peers are saying about 3CX, Microsoft, IceWarp and others in Unified Communications.
279,484 professionals have used our research since 2012.
Microsoft
Real User
Senior Consultant at Unify Square
Jul 04 2016

What do you think of Lync Server?

Disclaimer - Time flies, and I received a message from IT Central Station to update my past reviews, including the one I wrote some months ago about Lync Server 2013. Honestly, it would have been easy to just update a few lines here and there and keeping the contents (that were still good) online. However, I have tried to use wisely the aforementioned period of time and my knowledge of Lync and of his potential is now deeper. So, I decided to throw away the previous review (including a good number of views it had) and to write a completely new post. What is Lync Server 2013 Lync is a Unified Communications (U.C.) product. It means that in a single product you have a native integration between many different communication tools (IM, conferencing,...
Microsoft
Real User
Senior Consultant at Unify Square
Dec 11 2017

What do you think of Lync Server?

High availability is something that companies do not take for granted, they take it as given (especially when we talk about telephony). While Lync 2010 did a good work on this critical aspect there were still some weak points on the architecture when there was the need for a really continuous service. For example the mechanism behind the “backup registrar” implementation was really a limit and, for the Enterprise Front End deployments, the need for a clustered SQL server Back End was a restriction and did not match with the requirements related (also) to some kind of disaster recovery plan.   Front End Pairing and new rules on licensing Lync 2013 makes a step forward, building on what was valid in the previous logics and using whole new solutions were they are necessary. The...
Real User
IT Security Analyst at a tech services company with 1,001-5,000 employees
Nov 21 2016

What is most valuable?

The most valuable features found are the Immersive Telepresence, Video Conference, VoIP Phone with video, Corporate Collaboration tools and UC services for mobile devices. They all help to improve the communication time within the company. This product makes my life much easier by shortening the distance between my boss and the rest of my team. More than half of... more»

How has it helped my organization?

We now have the possibility to be hands-free by communicating with other people in the company. It has integration with LDAP and I do not have to pick up the phone to call someone. I can access my directory list to choose a person and make a direct phone call from my personal computer which can also be done by video. It also enables me to join meetings without... more»
3CX
Real User
CTO at a security firm
Mar 29 2017

What is most valuable?

* Hot Desking * Call Queues * Wallboard * Call Metrics * Call Recording * Easy to maintain

How has it helped my organization?

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the agents belonging to the queue.

What needs improvement?

Major changes between versions cause features to move in the tree. The major releases come before any significant minor releases, causing you to upgrade and relearn. They went from version 12 to 15 so quickly that if you do not upgrade, you... more»
3CX
Reseller
Founder / Manager
Sep 17 2017

What is most valuable?

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our... more»

How has it helped my organization?

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension. Another example is the integration. An incoming call to the tech... more»

What needs improvement?

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being... more»
Microsoft
Vendor
Senior Specialist Unified Communications at a comms service provider with 10,001+ employees
Jul 23 2017

What is most valuable?

RDS, Conferencing, VoIP and IM are the most valuable features. The Remote Desktop Sharing, our users can now call other Lync users in other organizations. Our system is equipped with PSTN calling, which has allowed the users to make calls to... more»

How has it helped my organization?

We have used Microsoft products and this product is tightly integrated in the Microsoft ecosystem. Everyone in the company uses some aspect of this product.

What needs improvement?

Conferencing and interoperability need to be improved. The biggest challenge has been seen in terms of interoperability with the other vendors. Microsoft chose standards which are freely available to minimize their costs. This decision means... more»
3CX
Real User
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees
Aug 17 2017

What is most valuable?

* Ease of configuration and implementation * Windows Platform * Support is second to none

How has it helped my organization?

* It has made accountability easier due to reporting. * It has made conferencing and video conferencing simple. * It has made my life as the VoIP Division Manager easier. Just an all round fabulous product.

What needs improvement?

Bring back the multi tenant ability in version 15 and above. I would like to see a secondary Session Border Controller option at this time, the SBC is a single point of failure. I would like them to bring back the system Extension View option... more»
3CX
Real User
IT Manager
Jul 31 2017

What is most valuable?

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the... more»

How has it helped my organization?

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an... more»

What needs improvement?

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a virtual gateway to manage ISDN lines, not just the software itself but all the necessary requirements to make it work.
3CX
Reseller
Directed
Aug 17 2017

What is most valuable?

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at... more»

How has it helped my organization?

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call queues, it makes for a much more satisfactory experience for our customers. Waiting times are negligible.

What needs improvement?

3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two.
3CX
Real User
Technology Consulting Services at a tech services company with 51-200 employees
Jan 10 2017

What is most valuable?

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte"... more»

How has it helped my organization?

We regularly find that the ease of use, combined with the feature functionality, the "intuitiveness" of the product and the cost of the solution often times "sells itself"

What needs improvement?

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.
3CX
Real User
Technical Manager at a comms service provider with 51-200 employees
Aug 23 2017

What is most valuable?

The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches countrywide and we all connect to one seamless system for all our communication needs. Having our directors overseas, we are... more»

How has it helped my organization?

We are able to communicate seamlessly regardless of where any staff are at any time. With video, voice, and mobile apps keeping us always connected and is a great cost saving tool for ourselves and clients.

What needs improvement?

The outbound call reporting and wall board could be improved for the outbound call centers functions.
3CX
Real User
Owner at a tech services company with 51-200 employees
Jul 20 2016

What is most valuable?

Built natively for and runs great on Windows 7/10/Server 2008/Server 2012. Utilize SIP trunks for ISP failover scenarios - we have one customer that has a backup wireless link that fails over seamlessly. Very powerful queuing and call control options. Windows and Mobile softphone apps work great.

What needs improvement?

We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode. We would also like to see voicemail deletions sync between Exchange mailboxes and 3CX. Lastly, I'd like to see voicemail to text transcription.
3CX
Real User
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Jan 18 2018

What is most valuable?

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional... more»

How has it helped my organization?

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM integration.

What needs improvement?

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.
IceWarp
Real User
IT Manager at a program development consultancy
Jul 03 2017

What do you think of IceWarp?

Valuable Features The groupware module is the most valuable feature. • Improvements to My Organization It makes sharing of information between working teams of different projects very easy and fast, whether they are local or abroad. • Room for Improvement Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product. • Use of Solution I have used it for almost eight years. • Deployment Issues The deployment, and the version updates / upgrades, are straightforward and with no issue. Even the initial conversion from 602LAN SUITE happened overnight. • Stability Issues Stability is excellent. • Scalability Issues We are currently investigating its scalability. • Customer Service and...
IceWarp
Consultant
IT Rersearcher Assistant at a consultancy with 1,001-5,000 employees
Jan 22 2017

What is most valuable?

The email server is valuable

How has it helped my organization?

It is a very reliable server with powerful features, and the administration tools are straightforward. The email storage on the server is based on individual files corresponding to each email; that facilitates the tasks of backup and restore... more»

What needs improvement?

The database query for creating new database and querying about activities are too simplistic. Built-in help inside the administration interface about converting from "file system" to "database", and about creation of database options, is... more»
3CX
Real User
President at a tech services company with 51-200 employees
Jun 17 2017

What is most valuable?

It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

What needs improvement?

I have a few things on my wish list however you have to keep in mind they are all advanced features. The biggest one is the Hosted version. The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them. This is an area of the PBX that is very important to us who use it to provide hosted VoIP. Another area... more»
IceWarp
Real User
Commercial - Technical at a cloud provider with 51-200 employees
Jan 29 2017

What is most valuable?

IceWarp offers very extended cross-platform communication solutions. For us as a hosting provider, that makes it the perfect platform to use. We can help any customer that contacts us with any question.

How has it helped my organization?

IceWarp is very open. That way, we were able to integrate it into our Hosting Control Panel, which makes it very easy to use for our customers.

What needs improvement?

There are some feature improvements possible the way we use it as a hosting provider, but for most we currently have workarounds. As with any communication suite, it's important that IceWarp keeps making the right choices and maybe... more»
3CX
Real User
Managing Director at Fly By Wire
Aug 22 2017

What do you think of 3CX?

Valuable Features Fully equipped soft PABX without hidden extras. Not one option missing. Free software for client's computer and smartphone. Infinitely upgradeable and easy to migrate to other hardware or host. • Improvements to My Organization Work from everywhere and still be able to be unavailable. Video conference and share screen is a breeze and free. • Room for Improvement There's always some room for improvement, but with at least one new version per year and regular service packs, issues are fixed quite fast and new possibilities are added for free. • Use of Solution At least seven years. • Deployment Issues None worth mentioning. Of course one needs to know his stuff. • Stability Issues Stability is no issue. If you run it on Windows, a regular...
Find out what your peers are saying about 3CX, Microsoft, IceWarp and others in Unified Communications.
279,484 professionals have used our research since 2012.
7,516
TOP REVIEWER
Project Manager
Hi, I am working as Linux Admin with a MNC. My expertise are messaging with all platforms including Microsoft Exchange, Open Source Postfix, McAfee IronMail and IBM Lotus Domino. :)
137
Consulting Partner
Information Technology professional with years of experience from previous appointments; but now an Open Source Advocate. Over 8 year’s full life cycle, ICT project experience (problem solving, design scoping, planning, and development upgrades, networks and infrastructure changes and critical PC... more>>
983
We just finished a technology assessment for the Loudoun County Sheriff's Office in Northern VA. Our task was to assess the current technology in use, and make recommendations for current technology improvements and make recommendations regarding future technology for this law enforcement agency... more>>
202
IT Rersearcher Assistant
Mission accomplished with target ahead is my best philosophy. I believe in dynamic business and continuous progress. Now I am studying MBA project management to sharpen my knowledge and open new opportunities.
465
Network Consultant
I am looking to plant a church in the Stanton, TX area.

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