• Home
  • ACT! vs. Pega CRM

ACT! vs Pega CRM comparison

Cancel
You must select at least 2 products to compare!
Act! Logo
ACT!
162 views|139 comparisons
Pega Logo
Pega CRM
Read 10 Pega CRM reviews
584 views|423 comparisons
100% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
CRM
April 2024
Executive Summary

We performed a comparison between ACT! and Pega CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: April 2024).
Download the complete report
770,292 professionals have used our research since 2012.
Featured Review
Use ACT!?
Anonymous User
Low-code platform, many tasks are configurable, eliminating the need for custom coding from scratch and offers...
Pega CRM has been instrumental in automation and streamlining the sales and customer service processes. Because Pega is a low-code platform, many... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."

    • More Pega CRM Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which CRM solutions are best for your needs.
    See Recommendations
    770,292 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about Pega CRM?
    Top Answer:The product's deployment phase was easy.
    Read all 8 answers   →
    What needs improvement with Pega CRM?
    Top Answer:The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any… more »
    Read all 8 answers   →
    What is your primary use case for Pega CRM?
    Top Answer:Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM module… more »
    Read all 8 answers   →
    Ranking
    48th
    out of 169 in CRM
    Views
    162
    Comparisons
    139
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    16th
    out of 169 in CRM
    Views
    584
    Comparisons
    423
    Reviews
    9
    Average Words per Review
    723
    Rating
    8.0
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Act!
    Pega
    Video Not Available
    Overview
    Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell. Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements2 and gain peace of mind knowing your system and data are healthy via proactive system notifications. - Streamlined Company Management & Global Actions Increase Sales Effectiveness - New Calculated Fields Drive Prioritization and Maximize Customer IQ - New History View Provides an Insightful Look Back - Act! Premium Mobile3 Enhancements Drive Productivity in the Field - Usability and System Improvements for Speed and Peace of Mind
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company15%
    Real Estate/Law Firm6%
    Government6%
    Company Size
    No Data Available
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    CRM
    April 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: April 2024.
    DOWNLOAD NOW
    770,292 professionals have used our research since 2012.

    ACT! is ranked 48th in CRM while Pega CRM is ranked 16th in CRM with 10 reviews. ACT! is rated 0.0, while Pega CRM is rated 8.0. On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". ACT! is most compared with , whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and HubSpot CRM.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.