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Compare Microsoft Dynamics CRM vs. Pega CRM

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Microsoft Dynamics CRM Logo
4,077 views|3,421 comparisons
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1,153 views|930 comparisons
Featured Review
Find out what your peers are saying about Microsoft Dynamics CRM vs. Pega CRM and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.
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Pricing and Cost Advice
"There is a license required to use Microsoft Dynamics CRM.""The price of the solution is good but could be cheaper.""I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution.""It's kind of pricey. It's about $50 or $60 per user."

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Questions from the Community
Top Answer: Microsoft Dynamics CRM has plenty of valuable features.
Top Answer: Dynamic's management could be improved. The tech management should have better technical capabilities.
Top Answer: Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.
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Also Known As
Dynamics CRM, MS Dynamics CRM
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Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
Learn more about Microsoft Dynamics CRM
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Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
The State of Maine, Aegis, Aegon, AIG Japan, ING
Top Industries
Financial Services Firm29%
Computer Software Company14%
Individual & Family Service14%
Insurance Company14%
Computer Software Company32%
Comms Service Provider21%
Energy/Utilities Company5%
Computer Software Company42%
Comms Service Provider15%
Energy/Utilities Company8%
Financial Services Firm8%
Company Size
Small Business50%
Midsize Enterprise17%
Large Enterprise33%
No Data Available
Find out what your peers are saying about Microsoft Dynamics CRM vs. Pega CRM and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.

Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 7 reviews while Pega CRM is ranked 6th in CRM Customer Engagement Centers. Microsoft Dynamics CRM is rated 8.4, while Pega CRM is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Service Cloud, Siebel CRM and Adobe Campaign, whereas Pega CRM is most compared with Pega Robotic Process Automation, Salesforce Sales Cloud, Siebel CRM, Genesys Cloud and Vlocity.

See our list of best CRM Customer Engagement Centers vendors and best CRM vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.