Compare Microsoft Dynamics CRM vs. Pega CRM

Microsoft Dynamics CRM is ranked 2nd in CRM Customer Engagement Centers with 1 review while Pega CRM is ranked 7th in CRM Customer Engagement Centers. Microsoft Dynamics CRM is rated 8.0, while Pega CRM is rated 0. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". On the other hand, Microsoft Dynamics CRM is most compared with SAP CRM, Siebel CRM and Salesforce Service Cloud, whereas Pega CRM is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM and Genesys.
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Microsoft Dynamics CRM Logo
4,590 views|3,784 comparisons
Pega CRM Logo
2,158 views|1,940 comparisons
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Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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Ranking
Views
4,590
Comparisons
3,784
Reviews
1
Average Words per Review
682
Avg. Rating
8.0
Views
2,158
Comparisons
1,940
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 11% of the time.
Compared 24% of the time.
Compared 21% of the time.
Compared 13% of the time.
Also Known As
Dynamics CRMChordiant
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Microsoft
Pega
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
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Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.The State of Maine, Aegis, Aegon, AIG Japan, ING
Top Industries
VISITORS READING REVIEWS
Software R&D Company31%
Financial Services Firm15%
Comms Service Provider11%
Media Company9%
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