Pega CRM Competitors and Alternatives

The top Pega CRM competitors are
  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM
  • Siebel CRM
  • Genesys
Read reviews of Pega CRM competitors and alternatives
Real User
Sales manager at a construction company
Jul 31 2017

What is most valuable?

This is very flexible product. I can tune many of its features for our company. Also, it integrates almost all needed tools for a small company, like ours. I like its powerful... more»

What needs improvement?

Salesforce is more expensive than other CRM services. It also has fewer features than many others competitors. Each of these reasons is not a big deal, but they forced us to... more»

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution.

Which other solutions did I evaluate?

We didn't use a previous solution.
Assistant Vice President at a financial services firm with 10,001+ employees
Apr 17 2018

What do you think of Siebel CRM?

Siebel CRM has a strong database model, workflow and integration tools. However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.
Real User
Project Manager at a financial services firm with 201-500 employees
Aug 01 2018

What is most valuable?

Since we started using this platform, we have been able to ensure all communications trials with our customers are documented. We are able to... more»

How has it helped my organization?

The customer is the bedrock of every organization, and it is important the customers are always happy. Because all issues relating to customers... more»

What needs improvement?

There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able... more»

Which other solutions did I evaluate?

We had an existing solution, but it was locally implemented and did not have all the report features of a full-blown CRM software. We were not... more»

What other advice do I have?

I rate it as an eight out of 10. It has been able to incorporate most of our processes. However, there is room for improvement. I would tell a... more»

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