Pega CRM Competitors and Alternatives

Read reviews of Pega CRM competitors and alternatives
Vendor
‎Senior Account Executive at a tech vendor with 501-1,000 employees
Feb 27 2018

What do you think of Salesforce Sales Cloud?

Primary Use Case Business development Account management Sales governance Lead management Forecasting Onboarding new reps  • Improvements to My Organization Predictive sales data Account/territory governance Lead management Marketing/sales synergy  • Valuable Features It has custom fields and custom reports which can align to our business objectives and marketing focus.  • Room for Improvement Auto clean for duplicate leads, accounts, and contacts needs improving.  When importing from other apps, it gets messy.  • Use of Solution More than five years.
Real User
Project Manager at a financial services firm with 201-500 employees
Aug 01 2018

What is most valuable?

Since we started using this platform, we have been able to ensure all communications trials with our customers are documented. We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner.... more»

How has it helped my organization?

The customer is the bedrock of every organization, and it is important the customers are always happy. Because all issues relating to customers are visible in the system, they are ultimately happy. When they are happier, they become our... more»

What needs improvement?

There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able to make informed decisions about the types of products and services to provide to customers. The... more»
User
Assistant Vice President at a financial services firm with 10,001+ employees
Apr 17 2018

What do you think of Siebel CRM?

Siebel CRM has a strong database model, workflow and integration tools. However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.

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