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Alemba vFire vs Vision Helpdesk comparison

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Alemba vFire

Read 3 Alemba vFire reviews
508 views|322 comparisons
100% willing to recommend
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Vision Helpdesk

Read 3 Vision Helpdesk reviews
139 views|79 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Alemba vFire and Vision Helpdesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
Download the complete report
768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
Fulfills all IT management needs, simple setup, but could be more user-friendly
From the time we started using vFire, we were able to ensure continuity tracking of Service Tickets (incident and request fulfillment-related).... Read more →
Webhost UK
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
  • "The product is much cheaper than ServiceNow."

    • More Alemba vFire Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Alemba vFire?
    Top Answer:Incident Management is the most valuable feature of the solution.
    Read all 3 answers   →
    What needs improvement with Alemba vFire?
    Top Answer:The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
    Read all 3 answers   →
    What is your primary use case for Alemba vFire?
    Top Answer:The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain… more »
    Read all 3 answers   →
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    Earn 20 points

    Ranking
    27th
    out of 49 in IT Service Management (ITSM)
    Views
    508
    Comparisons
    322
    Reviews
    1
    Average Words per Review
    251
    Rating
    7.0
    40th
    out of 49 in IT Service Management (ITSM)
    Views
    139
    Comparisons
    79
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    vFire
    Learn More
    Alemba
    Video Not Available
    Vision Helpdesk
    Overview

    Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

    vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

    Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software. 

    Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable. 

    All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.

    Sample Customers
    Dumfries & Galloway
    Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
    Top Industries
    VISITORS READING REVIEWS
    Government23%
    Computer Software Company17%
    Non Profit7%
    Manufacturing Company7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise16%
    Large Enterprise56%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    768,740 professionals have used our research since 2012.

    Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Vision Helpdesk is ranked 40th in IT Service Management (ITSM). Alemba vFire is rated 7.4, while Vision Helpdesk is rated 10.0. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Vision Helpdesk writes "The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.