Compare Altitude Software uCI vs. Cisco Contact Center Enterprise

Altitude Software uCI is ranked 9th in Contact Center Infrastructure while Cisco Contact Center Enterprise is ranked 4th in Contact Center Infrastructure. Altitude Software uCI is rated 0, while Cisco Contact Center Enterprise is rated 0. On the other hand, Altitude Software uCI is most compared with Genesys, Avaya Aura and Genesys PureConnect, whereas Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys and Avaya Aura.
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270
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222
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Views
2,962
Comparisons
2,693
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0
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Top Comparisons
Compared 45% of the time.
Compared 34% of the time.
Also Known As
uCIContact Center Enterprise
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Altitude Software
Cisco
Overview
Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
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Sample Customers
avocis AGCimpress, Energisa, Raiffeisen Bank
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