Compare Cisco CCX vs. Cisco Contact Center Enterprise

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Cisco CCX Logo
2,109 views|1,814 comparisons
Cisco Contact Center Enterprise Logo
2,350 views|2,159 comparisons
Ranking
Views
2,109
Comparisons
1,814
Reviews
0
Average Words per Review
0
Rating
N/A
Views
2,350
Comparisons
2,159
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
CCX
Contact Center Enterprise
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
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Learn more about Cisco CCX
Learn more about Cisco Contact Center Enterprise
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Cimpress, Energisa, Raiffeisen Bank
Top Industries
VISITORS READING REVIEWS
Comms Service Provider33%
Computer Software Company25%
Healthcare Company7%
Government6%
VISITORS READING REVIEWS
Comms Service Provider34%
Computer Software Company23%
Government6%
Healthcare Company6%

Cisco CCX is ranked 2nd in Contact Center Infrastructure while Cisco Contact Center Enterprise is ranked 1st in Contact Center Infrastructure. Cisco CCX is rated 0.0, while Cisco Contact Center Enterprise is rated 0.0. On the other hand, Cisco CCX is most compared with Genesys Cloud, Five9, Nuance IVR, Cisco CVP and Verint Vovici, whereas Cisco Contact Center Enterprise is most compared with Genesys Cloud, Five9, Mitel Contact Center Solutions, NEC UNIVERGE UC&C Contact Center and Huawei CCIP.

See our list of best Contact Center Infrastructure vendors.

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