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Cisco CCX vs Cisco Contact Center Enterprise comparison

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Cisco CCX

Read 1 Cisco CCX review
803 views|724 comparisons
100% willing to recommend
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Cisco Contact Center Enterprise

Read 1 Cisco Contact Center Enterprise review
834 views|792 comparisons
100% willing to recommend
Featured Review
Gamil Radman
Interactive voice response and automatic call distribution help to improve our customer service
This solution provides uni-channel service support and is fully integrated with our DB. The new Cisco Finesse is really amazing.
Waqas Amin
The ease of integration and documentation are valuable features.
Ranking
3rd
out of 15 in Contact Center Infrastructure
Views
803
Comparisons
724
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 15 in Contact Center Infrastructure
Views
834
Comparisons
792
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CCX
Contact Center Enterprise
Learn More
Cisco
Cisco
Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Cimpress, Energisa, Raiffeisen Bank
Top Industries
VISITORS READING REVIEWS
Computer Software Company16%
Financial Services Firm14%
Healthcare Company11%
Manufacturing Company7%
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
Company Size
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise17%
Large Enterprise69%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%

Cisco CCX is ranked 3rd in Contact Center Infrastructure while Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure. Cisco CCX is rated 9.0, while Cisco Contact Center Enterprise is rated 9.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, the top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". Cisco CCX is most compared with Genesys Cloud CX, Nuance IVR, NICE CXone, Five9 and Cisco CVP, whereas Cisco Contact Center Enterprise is most compared with Genesys Cloud CX and Five9.

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.