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What is Cisco Contact Center Enterprise?

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Also known as
Contact Center Enterprise
Cisco Contact Center Enterprise customers
Cimpress, Energisa, Raiffeisen Bank
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