We performed a comparison between Amdocs CRM and Genesys Cloud CX based on real PeerSpot user reviews.
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Amdocs CRM is ranked 39th in CRM while Genesys Cloud CX is ranked 1st in Contact Center Platforms with 9 reviews. Amdocs CRM is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". Amdocs CRM is most compared with Oracle CRM, Siebel CRM, Salesforce Sales Cloud, SAP CRM and Pega CRM, whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX.
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