Compare Aspect Workforce Optimization vs. Calabrio WFM

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Also Known As
Aspect Cloud, Aspect
Calabrio
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at www.calabrio.com. Follow @calabrio on Twitter.
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Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, Vodafone
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Top Industries
VISITORS READING REVIEWS
Comms Service Provider25%
Computer Software Company18%
Outsourcing Company10%
Energy/Utilities Company8%
REVIEWERS
Healthcare Company28%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Computer Software Company18%
Comms Service Provider14%
Media Company12%
Energy/Utilities Company10%
Company Size
No Data Available
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise90%

Aspect Workforce Optimization is ranked 6th in Workforce Engagement Management while Calabrio WFM is ranked 7th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while Calabrio WFM is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Genesys Cloud and Verint Workforce Engagement Cloud, whereas Calabrio WFM is most compared with Verint Workforce Engagement Cloud, NICE Workforce Optimization, Genesys Cloud and Avaya Workforce Engagement.

See our list of best Workforce Engagement Management vendors.

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