Compare Calabrio WFM vs. Genesys PureConnect

Cancel
You must select at least 2 products to compare!
Calabrio WFM Logo
660 views|435 comparisons
Genesys PureConnect Logo
894 views|728 comparisons
Ranking
Views
660
Comparisons
435
Reviews
0
Average Words per Review
0
Rating
N/A
Views
894
Comparisons
728
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Calabrio
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Overview
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at www.calabrio.com. Follow @calabrio on Twitter.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Calabrio WFM
Learn more about Genesys PureConnect
Sample Customers
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
REVIEWERS
Healthcare Company28%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Computer Software Company20%
Comms Service Provider18%
Media Company9%
Energy/Utilities Company7%
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company25%
Financial Services Firm8%
Insurance Company8%
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise90%
No Data Available

Calabrio WFM is ranked 6th in Workforce Engagement Management while Genesys PureConnect is ranked 5th in Workforce Engagement Management. Calabrio WFM is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Calabrio WFM is most compared with Verint Workforce Engagement Cloud, NICE Workforce Optimization, Genesys Cloud, NICE CXone and ZOOM Eleveo WFM, whereas Genesys PureConnect is most compared with Genesys Cloud, 3CX Live Chat, Digium Asterisk, Kamailio SIP Server and Cisco CCX.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.