Compare Aspect vs. NICE Workforce Optimization

Aspect is ranked 5th in Contact Center Optimization while NICE Workforce Optimization is ranked 6th in Contact Center Optimization. Aspect is rated 0, while NICE Workforce Optimization is rated 0. On the other hand, Aspect is most compared with Genesys, NICE Workforce Optimization and Verint Engagement Management, whereas NICE Workforce Optimization is most compared with Verint Engagement Management, Aspect and Genesys.
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Aspect Logo
976 views|843 comparisons
NICE Workforce Optimization Logo
856 views|783 comparisons
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976
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843
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0
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Views
856
Comparisons
783
Reviews
0
Average Words per Review
0
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N/A
Top Comparisons
Compared 47% of the time.
Also Known As
Aspect CloudNICE SmartCenter, SmartCenter
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Aspect
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneHarte-Hanks Inc.
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