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Avaya Officelinx [EOL] vs Genesys PureConnect comparison

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Avaya Officelinx [EOL]

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Genesys Logo

Genesys PureConnect

Read 1 Genesys PureConnect review
145 views|125 comparisons
100% willing to recommend
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Buyer's Guide
Unified Communications
March 2024
Executive Summary

We performed a comparison between Avaya Officelinx [EOL] and Genesys PureConnect based on real PeerSpot user reviews.

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Featured Review
Use Avaya Officelinx [EOL]?
Mohamed-Saber
Provides great functionality
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Questions from the Community
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
Unranked
In Unified Communications
7th
out of 28 in Unified Communications
Views
145
Comparisons
125
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Avaya
Genesys
Overview

Avaya Officelinx is a powerful next-generation unified messaging solution that integrates voice and fax messages with email and social collaboration applications from Google, Microsoft, IBM, and others. It provides flexible, simplified access to your critical messages when you can’t pick up, and makes taking action on your most important priorities easier than you thought possible.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Information Not Available
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
Buyer's Guide
Unified Communications
March 2024
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Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications. Updated: March 2024.
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Avaya Officelinx [EOL] doesn't meet the minimum requirements to be ranked in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Avaya Officelinx [EOL] is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Avaya Officelinx [EOL] is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.