We performed a comparison between Bitsight Third-Party Risk Management and RSA Archer based on real PeerSpot user reviews.
Find out in this report how the two IT Vendor Risk Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I prefer BitSight due to its patch management capabilities. The score is a valuable feature. I have contacted the customer support through e-mail and their response rate is fast. I rate the solution a nine out of ten."
"Its customer service team responds quickly."
"The solution is user-friendly."
"Offers open ports from an external point of view."
"The product helps us identify the vulnerabilities of internet-facing applications."
"It has the best workload management features."
"RSA Archer has reduced the time and effort required for meetings."
"Solution is scalable."
"The solution has improved my organization by having everything combined to a single platform."
"I have found all the features to be valuable, including those involving reporting, the dashboard, notifications, email modules, the database and data input."
"This solution helped us with the centralization of our governance data, so we could house all of our controls in one place. We could use that central repository of all our controls to build our risk management strategy and our policy and governance. So we could use controls as a central library and build policy, and then build risk management around it."
"From my perspective, because I've always done it as a consultant, I do like the way it is configured. They've gone into changing the application builder interface, so it is even easier. When you're working with users, it is really easy to show them how to do things quickly and how to configure, change, and design stuff quickly."
"It is a very friendly tool. We can easily understand what is going on inside the tool. I like this tool. We can work with the tool for the ERP platform. We can create automated applications based on the requirements."
"Its factor analysis feature could be better."
"The solution’s benchmarking should be improved."
"At the moment, when the vulnerability score decreases, it remains the same for quite a while, even though issues are resolved in 24 hours."
"Data enrichment is the major issue."
"There may be room for improvement in the methodology for identifying findings, as occasional errors occur on the technical side."
"It would be useful for customers if COBIT 2019 could be translated into different languages."
"I would like to see real-time data, from vulnerabilities, and threats."
"GUI could be improved."
"There is no inbuilt alert in Archer to let us know that a data feed has failed or did not run for different reasons. So, we don't even get to know that a feed has not run until somebody reports it to us. This has been a problem all the time. Data feeds have always been a big headache for us because there is no feature to let us know if a feed has not run or has failed. If Archer had a feature to send us an email notification when a feed has failed, it would've been very helpful. This is the reason why our users are slowly moving away to another platform. Some of the modules that I have been managing are being moved to ServiceNow. Next year, a lot of our modules will be moved from RSA Archer to ServiceNow, and the data feed issue has been one of the main reasons."
"In a future release, there should be an option to upload the main data."
"The design and advanced workflow need to be improved."
"Its customization features could be better."
"There are some issues with the interface for version 6.5 but these may already be repaired and simplified in the new versions that have been released."
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Bitsight Third-Party Risk Management is ranked 2nd in IT Vendor Risk Management with 5 reviews while RSA Archer is ranked 1st in IT Vendor Risk Management with 38 reviews. Bitsight Third-Party Risk Management is rated 8.6, while RSA Archer is rated 8.0. The top reviewer of Bitsight Third-Party Risk Management writes "User-friendly solution with robust patch management capabilities". On the other hand, the top reviewer of RSA Archer writes "A rich application with good workflow, but search feature needs improvement". Bitsight Third-Party Risk Management is most compared with SecurityScorecard, RiskRecon, Microsoft Secure Score, UpGuard Vendor Risk and Tenable Lumin, whereas RSA Archer is most compared with OneTrust GRC, IBM OpenPages, MetricStream, Workiva Wdesk and AuditBoard. See our Bitsight Third-Party Risk Management vs. RSA Archer report.
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