Blue Prism Cloud vs Jacada Intelligent Agent Engagement comparison

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Blue Prism Logo
1,507 views|1,098 comparisons
97% willing to recommend
Jacada Logo
109 views|57 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Blue Prism Cloud and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
768,857 professionals have used our research since 2012.
Featured Review
Keith Mcdowell
Biswajit Mohanty
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The corporate leverage is better with Blue Prism. They just present better in a large corporation. It's easier to sell suits and ties than it is sneakers and jeans in financial institutions. That's not really about the application per se; it's the perception.""The ease of building automation and the development environment""Once it does the monitor, it collects the respective data and creates an output that is required for reconfiguration.""Its AI features allow customers to find specific documents via an index.""The solution works well overall.""There is no latency in the product.""We can save on staff costs by automating processes.""With Blue Prism, I like the feature that you build, I don't know the exact name now, but blocks or standards can be reduced later. You configure, for example, the CRM system, and you create a standardized manner of inputting data into the CRM system that you can reuse later. I'm not sure what that's called, but I enjoy it whether it's a feature or not."

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"The initial setup was fairly straightforward."

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Cons
"I think that there are some improvements in the product performance that are needed in Blue Prism Cloud...The initial setup of the product needs a lot of time and effort.""Blue Prism Cloud needs to improve support, though documentation is available online. It is not detailed, which does not help.""The pricing was a bit high, from what I understand. That might have played a role in the decision to migrate to another solution.""They should work on the solution's pricing.""The product’s licensing cost is expensive compared to other tools in the market.""Improvement should be per customer requirements.""Selecting the right business processes that are stable enough to automate can be challenging.""The pricing of the solution could be improved. It's a bit expensive right now. They should work to make it more competitive."

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"They need to create a workflow system."

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Pricing and Cost Advice
  • "Pricing can be negotiated in situations where there will be heavy usage."
  • "The licensing structure is complex and the minimum contract length is three years."
  • "We pay about $15,000 per quarter in licensing costs. We don't have to pay for any other extra costs. There isn't, for example, an extra cost for technical support. We just pay the licensing."
  • "There are many RPA solutions available from different vendors and the pricing for Blue Prism is competitive."
  • "Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees were about $50,000 annually."
  • "This solution comes at a medium to high price point. They need to work on their pricing to enable smaller enterprises to get the benefit of using the product."
  • "When compared with UiPath, I believe it will be difficult for Blue Prism to maintain its market share."
  • "Blue Prism comes at a higher price point compared to other solutions on the market."
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    Questions from the Community
    Top Answer:It's easy to use, the interface, the the the the queries is which we use. It's user friendly.
    Top Answer:Improvement should be per customer requirements.
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    Ranking
    Views
    1,507
    Comparisons
    1,098
    Reviews
    22
    Average Words per Review
    457
    Rating
    8.2
    Views
    109
    Comparisons
    57
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce
    Learn More
    Overview

    The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Sample Customers
    Cabot Credit Management, Hovis, Utilita
    Humana, Turk Telekom, Leumi Card
    Top Industries
    REVIEWERS
    Financial Services Firm21%
    Energy/Utilities Company21%
    Computer Software Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company16%
    Manufacturing Company9%
    Energy/Utilities Company6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise16%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise10%
    Large Enterprise75%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
    768,857 professionals have used our research since 2012.

    Blue Prism Cloud is ranked 8th in Robotic Process Automation (RPA) with 38 reviews while Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA). Blue Prism Cloud is rated 8.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of Blue Prism Cloud writes "It helps us save on staff costs". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Blue Prism Cloud is most compared with Blue Prism, Microsoft Power Automate, UiPath, Robocorp and SAP Intelligent RPA, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.