MikeChackerManager, Information Technology Service Operations at Lynnco
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It is really easy and there are no complicated graphics or icons. It is simple and has an intuitive design. It's user-friendly over anything else I have used."
"The quality of both audio and video is good."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"I haven't had any big challenges. The annotation feature should be improved. So if I need to mark something or point something out, it's there, but it's not that user friendly. Other than that it's fine. In terms of collaboration, I think there could be some improvement."
"Screen sharing is available but there is no feature for remote access, to take control of another machine."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
"We pay $3,000 USD for the service, yearly upfront."
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ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
BlueJeans Meetings is ranked 15th in Virtual Meetings with 2 reviews while ConnectWise Control is ranked 7th in Virtual Meetings with 3 reviews. BlueJeans Meetings is rated 8.6, while ConnectWise Control is rated 8.6. The top reviewer of BlueJeans Meetings writes "Good audio and video quality, and it is easy to set up". On the other hand, the top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". BlueJeans Meetings is most compared with Zoom and GoToMeeting, whereas ConnectWise Control is most compared with TeamViewer, Microsoft Remote Desktop Services, LogMeIn Pro, Check Point Remote Access VPN and BeyondTrust Remote Support. See our BlueJeans Meetings vs. ConnectWise Control report.
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