We performed a comparison between BeyondTrust Remote Support and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The initial setup is fairly straightforward."
"It's very low maintenance."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Lacks some kind of voice communication option."
"Although the learning curve is steep, the product is well-documented."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"The recent redesign has made it slower and basically worthless."
"The solution should add the ability to video chat with the user on the other end."
"They could provide a toolbox for the plan I'm on."
"The solution is a little bit complicated when you want to implement it."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews. BeyondTrust Remote Support is rated 9.0, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and BMC Helix ITSM, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our BeyondTrust Remote Support vs. ConnectWise ScreenConnect report.
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