ConnectWise ScreenConnect vs LogMeIn Pro comparison

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ConnectWise Logo
1,910 views|1,299 comparisons
92% willing to recommend
LogMeIn Logo
1,517 views|1,089 comparisons
86% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise ScreenConnect and LogMeIn Pro based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ConnectWise ScreenConnect vs. LogMeIn Pro Report (Updated: March 2024).
768,886 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had.""Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.""The ConnectWise ScreenConnect tool is very good for remote access.""Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale.""Better than TeamViewer and useful for fixing problems remotely.""it gives me the ability to remotely connect to machines that I manage without user intervention.""Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing.""I've noted an ROI while using the solution."

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"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.""The ability to easily connect back and retrieve data from the computer systems that I have.""I can login to my office computer, go into all of my software, and work from a remote location.​""Being able to remote access my computer means I can work at night from my house.""User interface.""The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location.""Scalability-wise, I rate the solution a ten out of ten.""I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

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Cons
"They could provide a toolbox for the plan I'm on.""There could be improvement to the remote command line tools.""There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required.""For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.""Speed is a major factor in Automate, and the control panel is horribly slow.""I really didn't care for the onboarding process and it is something that should be improved.""I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.""What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

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"Remote Access for external and internal customers.""I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​""Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.""With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you.""The high pricing of the product is its only shortcoming that needs improvement.""As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.""The only issue is that they could have a tier between 10 seats and 50.""It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

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Pricing and Cost Advice
  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."
  • More ConnectWise ScreenConnect Pricing and Cost Advice →

  • "It is very good."
  • "If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."
  • "Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."
  • "Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."
  • "To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."
  • "We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."
  • "I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"
  • "It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."
  • More LogMeIn Pro Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas where… more »
    Top Answer:The remote services feature is definitely the most valuable, along with the capability to print remotely.
    Top Answer:The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.
    Top Answer:With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a… more »
    Ranking
    8th
    out of 44 in Remote Access
    Views
    1,910
    Comparisons
    1,299
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    14th
    out of 44 in Remote Access
    Views
    1,517
    Comparisons
    1,089
    Reviews
    2
    Average Words per Review
    391
    Rating
    9.0
    Comparisons
    Also Known As
    ConnectWise Control, ScreenConnect
    Learn More
    Overview

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    Helping people and businesses access their digital lives from virtually anywhere, on any device.
    Sample Customers
    Jon Rosen Systems
    The North Face, Slingbox, Lutron, The Weather Company
    Top Industries
    REVIEWERS
    Media Company11%
    Energy/Utilities Company11%
    Wellness & Fitness Company11%
    Healthcare Company11%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Healthcare Company8%
    Financial Services Firm8%
    Comms Service Provider7%
    REVIEWERS
    Manufacturing Company38%
    Financial Services Firm25%
    Educational Organization13%
    Non Tech Company13%
    VISITORS READING REVIEWS
    Computer Software Company10%
    Financial Services Firm9%
    Manufacturing Company9%
    Government7%
    Company Size
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise51%
    REVIEWERS
    Small Business69%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business34%
    Midsize Enterprise17%
    Large Enterprise49%
    Buyer's Guide
    ConnectWise ScreenConnect vs. LogMeIn Pro
    March 2024
    Find out what your peers are saying about ConnectWise ScreenConnect vs. LogMeIn Pro and other solutions. Updated: March 2024.
    768,886 professionals have used our research since 2012.

    ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Pro is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, BeyondTrust Remote Support and Splashtop Remote Support, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, BeyondTrust Remote Support, LogMeIn Central and Dameware Remote Support. See our ConnectWise ScreenConnect vs. LogMeIn Pro report.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.