We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've noted an ROI while using the solution."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Unattended access is the most important feature."
"Remote support is efficient and easy for our end users to receive support."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"The product saves time."
"It is a stable product."
"Installing Microsoft Desktop Services is straightforward."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"In terms of the valuable features, I like the profile, the new version is really good."
"It's largely stable."
"The most valuable feature is performance."
"The solution is scalable."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"The solution is a little bit complicated when you want to implement it."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There could be improvement to the remote command line tools."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"Security in the connection between us and our clients' servers is something that can be improved."
"We are searching for a product with better remote access and remote sessions."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
"The pricing could be better."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 75 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation and Citrix Workspace. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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