We performed a comparison between BMC Remedy and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The incident management console is available out of the box."
"The solution is extremely user-friendly."
"The solution offers some very good features."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The UI is quite outdated."
"The initial setup of BMC Remedy Asset Management was complex."
"The solution must be flexible."
"There are issues from a product functionality perspective."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"BMC Remedy's change management module needs enhancement."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while Symantec Asset Management Suite is ranked 26th in IT Asset Management. BMC Remedy is rated 8.2, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas Symantec Asset Management Suite is most compared with .
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