We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
Ivanti Neurons for Discovery delivers accurate and actionable asset information in minutes. This provides visibility in real-time using active and passive scanning and third-party connectors. These provide normalized hardware and software inventory data, software usage information and actionable insights to efficiently feed configuration management and asset management databases.
BMC Track-It! is ranked 14th in IT Asset Management with 1 review while Ivanti Neurons for Discovery is ranked 34th in IT Asset Management. BMC Track-It! is rated 4.0, while Ivanti Neurons for Discovery is rated 0.0. The top reviewer of BMC Track-It! writes "Lacks technical support, should offer better reports, and the SLS needs improvement". On the other hand, BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management, BMC Helix Discovery and Device42, whereas Ivanti Neurons for Discovery is most compared with ServiceNow.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.