We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The solution is extremely user-friendly."
"The incident management console is available out of the box."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The product has excellent support for remote and hybrid environments."
"The solution offers some very good features."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"We can manually capture the assets available within the location."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The initial setup is pretty easy."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"The UI is quite outdated."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There is room for improvement in terms of support."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"Continuous improvement is recommended."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The area where we would like to see improvement is in the asset management module."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.2, while BMC Track-It! is rated 7.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Lansweeper, whereas BMC Track-It! is most compared with ServiceNow.
See our list of best IT Asset Management vendors and best License Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
