Compare CA Cloud Service Management vs. LiveAgent

CA Cloud Service Management is ranked 21st in Help Desk Software with 1 review while LiveAgent is ranked 33rd in Help Desk Software. CA Cloud Service Management is rated 6.0, while LiveAgent is rated 0. The top reviewer of CA Cloud Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, CA Cloud Service Management is most compared with CA Service Desk Manager, whereas LiveAgent is most compared with Freshdesk and Zendesk.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,547 professionals have used our research since 2012.
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Top Comparisons
Compared 61% of the time.
Compared 39% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightNimsoft Service Desk
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CA (A Broadcom Company)
CA (A Broadcom Company)
QualityUnit
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2018. Stay closer to your customers and help them faster with LiveAgent.

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Learn more about CA Service Desk Manager
Learn more about CA Cloud Service Management
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Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniOakwood Systems GroupOrange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company29%
Insurance Company10%
Comms Service Provider9%
Financial Services Firm9%
REVIEWERS
Healthcare Company25%
Financial Services Firm25%
K 12 Educational Company Or School13%
Newspaper13%
No Data Available
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,547 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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