Compare CA Cloud Service Management vs. LiveAgent
CA Cloud Service Management is ranked 21st in Help Desk Software with 1 review while LiveAgent is ranked 33rd in Help Desk Software. CA Cloud Service Management is rated 6.0, while LiveAgent is rated 0. The top reviewer of CA Cloud Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, CA Cloud Service Management is most compared with CA Service Desk Manager, whereas LiveAgent is most compared with Freshdesk and Zendesk.
Sponsored | ||
Most Helpful Review | ||
Use CA Cloud Service Management? Share your opinion. | Use LiveAgent? Share your opinion. | |
 Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019. 382,547 professionals have used our research since 2012. | ||
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. 382,547 professionals have used our research since 2012. | ||
Top Comparisons | ||
 Compared 64% of the time.  Compared 9% of the time.  Compared 7% of the time. | Compared 100% of the time. |  Compared 61% of the time.  Compared 39% of the time. |
Also Known As | ||
| Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight | Nimsoft Service Desk | |
Learn | ||
| CA (A Broadcom Company) | CA (A Broadcom Company) | QualityUnit |
Overview  | ||
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products... | CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks. | LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2018. Stay closer to your customers and help them faster with LiveAgent. |
Offer | ||
Learn more about CA Service Desk Manager | Learn more about CA Cloud Service Management | Learn more about LiveAgent |
Sample Customers | ||
| Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini | Oakwood Systems Group | Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S |
Top Industries | ||
Healthcare Company29% Financial Services Firm20% Government8% Transportation Company4% Software R&D Company29% Insurance Company10% Comms Service Provider9% Financial Services Firm9% | Healthcare Company25% Financial Services Firm25% K 12 Educational Company Or School13% Newspaper13% | No Data Available |
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,547 professionals have used our research since 2012.
See also CA Cloud Service Management Reviews, LiveAgent Reviews, and our list of Best Help Desk Software Companies.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post
reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference
with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign in to see all reviews and comparisons. It's free!
By clicking Sign in with LinkedIn™ you agree to let IT Central Station use your LinkedIn profile
and email address in accordance with our Privacy Policy and agree to the Terms of Service.
- Unlimited access to 31000+ reviews from real users
- Your own page to promote your professional skills
- Join a community of experts to call upon for support
Already a member? Sign in.
By registering, you agree to our Terms of Service and Privacy Policy.
- Unlimited access to 31000+ reviews from real users
- Your own page to promote your professional skills
- Join a community of experts to call upon for support
Already a member? Sign In.