CA Cloud Service Management vs. LiveAgent

CA Cloud Service Management is ranked 16th in Help Desk Software with 2 reviews vs LiveAgent which is ranked 31st in Help Desk Software. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. LiveAgent is most compared with Teamwork Desk, Zendesk and Freshdesk.

CA Cloud Service Management

LiveAgent

18327

CA Cloud Service Management

Based on 2 reviews.

30711

LiveAgent

Most Helpful Review

Lynn Hollinger

Tools/Situation Administrator at A.H. Belo

I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing.

Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk... Read more »

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Quotes From Members Comparing CA Cloud Service Management vs. LiveAgent

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Ranking
RANKING	16th out of 42 In Help Desk Software Views 2,572 Comparisons 356 Reviews 2 Followers 307 Avg. Rating 7.5	31st out of 42 In Help Desk Software Views 276 Comparisons 161 Reviews 0 Followers 214 Avg. Rating N/A
Top Comparisons
Top Comparisons	ServiceNow vs. CA Cloud Service Management Compared 31% of the time. CA Service Desk Manager vs. CA Cloud Service Management Compared 25% of the time. BMC Helix Remedy vs. CA Cloud Service Management Compared 6% of the time. See more CA Cloud Service Management competitors »	Teamwork Desk vs. LiveAgent Compared 29% of the time. Zendesk vs. LiveAgent Compared 25% of the time. Freshdesk vs. LiveAgent Compared 24% of the time. See more LiveAgent competitors »

Also Known As
Also Known As	Nimsoft Service Desk
Website/Video
Website/Video	CA Technologies	QualityUnit
Overview
Overview	CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.	LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2018. Stay closer to your customers and help them faster with LiveAgent.
OFFER
Learn more about CA Cloud Service Management Learn More	Learn more about LiveAgent Learn More
Sample Customers
Sample Customers	Oakwood Systems Group	Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S

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