CA Cloud Service Management vs LiveAgent

CA Cloud Service Management is ranked 15th in Help Desk Software with 2 reviews vs LiveAgent which is ranked 41st in Help Desk Software. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and IBM Tivoli Service Request Manager. LiveAgent is most compared with Teamwork Desk, TeamSupport and JIRA Service Desk.

CA Cloud Service Management

LiveAgent

18327

CA Cloud Service Management

Based on 2 reviews.

30711

LiveAgent

Most Helpful Review

Lynn Hollinger

Tools/Situation Administrator at A.H. Belo

I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing.

Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk... Read more »

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Quotes From Members Comparing CA Cloud Service Management vs LiveAgent

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Ranking
RANKING	15th out of 48 In Help Desk Software Views 2,523 Comparisons 698 Reviews 2 Followers 589 Avg. Rating 7.5	41st out of 48 In Help Desk Software Views 244 Comparisons 202 Reviews 0 Followers 330 Avg. Rating N/A
Top Comparisons
Top Comparisons	ServiceNow vs. CA Cloud Service Management Compared 23% of the time. CA Service Desk Manager vs. CA Cloud Service Management Compared 14% of the time. IBM Tivoli Service Request Manager vs. CA Cloud Service Management Compared 8% of the time. See more CA Cloud Service Management competitors »	Teamwork Desk vs. LiveAgent Compared 7% of the time. TeamSupport vs. LiveAgent Compared 5% of the time. JIRA Service Desk vs. LiveAgent Compared 5% of the time. See more LiveAgent competitors »

Also Known As
Also Known As	Nimsoft Service Desk
Website/Video
Website/Video	CA Technologies	QualityUnit
Overview
Overview	CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.	Information Not Available
OFFER
Learn more about CA Cloud Service Management Learn More	Learn more about LiveAgent Learn More
Sample Customers
Sample Customers	Oakwood Systems Group	Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.