CA Cloud Service Management vs. LiveChat

As of March 2019, CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review vs LiveChat which is ranked 11th in Help Desk Software with 2 reviews. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". The top reviewer of LiveChat writes "As a manager I use all features, but reporting and setting are my personal favorites because they're easy to use and provide data that helps you with the right decision". CA Cloud Service Management is most compared with CA Service Desk Manager. LiveChat is most compared with chat.io, LivePerson LiveEngage and Bold360.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software. Updated: March 2019.
325,762 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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325,762 professionals have used our research since 2012.
Ranking
18th
out of 43 in Help Desk Software
Views
2,615
Comparisons
205
Reviews
1
Followers
211
Avg. Rating
8.0
11th
out of 43 in Help Desk Software
Views
3,149
Comparisons
590
Reviews
2
Followers
197
Avg. Rating
10.0
Top Comparisons
Compared 41% of the time.
Compared 22% of the time.
Compared 14% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
LiveChat
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.com
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Learn more about CA Cloud Service Management
Learn more about LiveChat
Sample Customers
Oakwood Systems GroupOur product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software. Updated: March 2019.
325,762 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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