Compare CA Cloud Service Management vs. LiveChat

CA Cloud Service Management is ranked 16th in Help Desk Software with 1 review while LiveChat is ranked 9th in Help Desk Software with 1 review. CA Cloud Service Management is rated 8.0, while LiveChat is rated 10.0. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, the top reviewer of LiveChat writes "Allows us to save automated answers to the most popular customer queries". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas LiveChat is most compared with LivePerson LiveEngage, chat.io and Bold360.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,090 professionals have used our research since 2012.
Quotes From Members

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366,090 professionals have used our research since 2012.
Ranking
16th
out of 44 in Help Desk Software
Views
438
Comparisons
190
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
9th
out of 44 in Help Desk Software
Views
947
Comparisons
597
Reviews
1
Average Words per Review
351
Avg. Rating
10.0
Top Comparisons
Compared 28% of the time.
Compared 24% of the time.
Compared 19% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
LiveChat
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.com
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Sample Customers
Oakwood Systems GroupOur product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,090 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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