We performed a comparison between CyberArk Privileged Access Manager, Keeper, and Symantec Privileged Access Manager based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, Delinea, BeyondTrust and others in Privileged Access Management (PAM)."Performance-wise, it is excellent."
"Allows secure, logged access to highly sensitive servers and services."
"I really like the PTA (Privileged Threat Analytics). I find this the best feature."
"This solution is quite stable."
"The established sessions on the target systems are fully isolated and the privileged account credentials are never exposed to the end-users or their client applications and devices."
"CyberArk is a very stable product and it's a stable product because it has a simple design and a simple architecture that allows you to leverage the economies of scale across the base of your infrastructure that you already have implemented. It doesn't really introduce any new complex pieces of infrastructure that would make it that much more difficult to scale."
"It is a single tool that isolates possible kinds of malware. You get lateral movement blocking and auditing information, e.g., you know who is doing what. You are getting protections from the service as well as a useful environment. All your admins can easily go in and out of your company while accessing your servers in a secure way, even if they are working abroad."
"It gives us the capability to rotate passwords."
"The generator of complex passwords keeps me safe from being hacked."
"Chrome extension and app."
"Auto login across platforms allows for no copying and pasting."
"The chat support is quick. I have never encountered any problems. On the contrary, they have been very helpful and kind."
"I like Keeper's mobility and its accessibility."
"It saves us from duplicating passwords for different accounts."
"The possibility of assigning information to different groups and individuals has been the most valuable."
"It syncs with all devices and supports all platforms."
"Whoever built it from the ground up, they understand how an organization is laid out."
"It will provide us with more security."
"CA PAM is working well for us."
"Stability is solid as a rock."
"One of the key things for us about the product is around its simplicity. Being able to put in the technology that allows the business to remove complexity and also allow the security improvements."
"It gives you list of servers, so you can see which users have access to which servers. This is really useful, so we can make sure nobody is getting extra access than what is needed."
"The product is very scalable in terms of concurrent sessions that it can handle at a time, number of device it can support, accounts that it can manage, or number of nodes that you can deploy in a cluster."
"We have received good support from the tech support team."
"We need a bit more education for our user community because they are not using it to its capabilities."
"CyberArk PAM is a very broad product as everyone's requirements for implementation are different. In our particular case, the initial implementation was planned and developed by people who didn't know our specific network requirements, so the initial implementation needed to be tweaked over time. While this is normal, at the time all these "major" changes required CyberArk professional services to come in-plant and "assist" with the changes."
"For users to access a system via CyberArk Privileged Session Manager, a universal connector needs to be coded in a language called AutoIT and its support for web browsers is so-so. Other products like Centrify have browser plugins that can help automate the process when using their products."
"Performance of PIM could be better and intended for usability as well as security."
"Over the past seven years, I have seen a lot of ups and downs with the product."
"I would love them to improve their UI customizing features."
"It can be made user-friendly, in the sense of the console is pretty outdated."
"The web interface has come a long way, but the PrivateArk client seems clunky and not intuitive. It could use an update to be brought up to speed with the usability of PVWA."
"Keeper does not provide password management for mobile apps."
"Ability to store 'files' from IOS & Android devices. You can store pics from these devices currently. Most file formats can be uploaded from PC's/Macs"
"The technical support for this solution could be faster support and improved if they had a better understanding of my questions."
"I would add a category for personal documents or photos of ID cards."
"Room for improvement in my eyes would be being able to share my credit cards and other types of information. The only thing they really share is passwords, and you can only do it with one password at a time. When you're trying to share it out or trying to remove it from being shared, you can't do multiple selections."
"I would like to see a way to store files and photos in the next update. If it already does this, I have yet to explore it."
"It would be nice to see this great tool integrate with other tools out there."
"The organization of items needs improvement. For example, when I log onto the cloud version as well, everything is shown on my folder. It is hard to differentiate between files and documents in my list of items I have stored inside."
"I wish it could create local accounts on desktops."
"The response time for support could be faster. Some features should be added: cloud-based, VPN-less, more secure, and it should be adjusted in a hybrid environment."
"It'd be great if you just stuck in your PIV card and Windows popped up, asked you for your password. You typed it in, then it remembered your credentials."
"The support for other remote assistance tools would be excellent. Free included tools in Windows (Remote Assist) and Microsoft SCCM Configuration Manager (ConMgr Remote Control) allow companies to reduce the amount of RDP connections and expand the usage of the tools are frequently used by companies to provide technical support for remote assistance."
"It's difficult to locate the reports, there are limits on what reports can be run from the GUI, and the report formats are lacking."
"We experience stability issues after every patch upgrade. This is a place where CA needs to improve drastically."
"They should include some assignments in the test environment to explore the product's features."
"An improvement for this solution is that it should not be constantly based on user name and password. There should be a condition to edit and update your username."
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