We performed a comparison between CA Service Operations Insight [EOL] and Freshservice based on real PeerSpot user reviews.
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CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while Freshservice is ranked 5th in Help Desk Software with 29 reviews. CA Service Operations Insight [EOL] is rated 8.0, while Freshservice is rated 8.0. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". CA Service Operations Insight [EOL] is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus.
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