We performed a comparison between JIRA Service Management and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."What I really like about this solution, is how it manages the queues, the tickets and the routing."
"This is the most complete and versatile enterprise task management product and issue tracker."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The initial setup is pretty easy."
"We get software developed faster."
"This solution has helped us a great deal in project management tracking and forecasting."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"The most valuable features of this solution are Incident and Request Management."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"Lacks an interface where the customer can report issues."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"The price is a point of contention for me. It does overall work out as a significant amount of money that will be spent over a shorter period of time."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"If we can have an easier way to deploy this solution without the help of a consultant and a more reliable way of deploying procedures, it would be quite helpful."
"I think the performance can be better."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. JIRA Service Management is rated 8.2, while Serviceaide ChangeGear is rated 7.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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