Compare Cisco TelePresence vs. ConnectWise Control

Cisco TelePresence is ranked 19th in Virtual Meetings with 1 review while ConnectWise Control is ranked 8th in Virtual Meetings with 3 reviews. Cisco TelePresence is rated 0, while ConnectWise Control is rated 8.0. The top reviewer of Cisco TelePresence writes "The equipment is easy to handle and it simple to use". On the other hand, the top reviewer of ConnectWise Control writes "Easy to use remote access but it lacks the ability to control Windows updates and patches". Cisco TelePresence is most compared with Cisco Meeting Server, LifeSize and BlueJeans Meetings, whereas ConnectWise Control is most compared with TeamViewer, LogMeIn Pro and BeyondTrust Remote Support.
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Most Helpful Review
Use Cisco TelePresence? Share your opinion.
Find out what your peers are saying about TeamViewer, Microsoft, Zoom Video Communications and others in Virtual Meetings. Updated: May 2020.
420,062 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The SpeakerTrack feature is the most valuable feature.

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It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.it gives me the ability to remotely connect to machines that I manage without user intervention.The product's two-factor authentication means we are not worried like before about the state of our security.Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.

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Cons
I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added.

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For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).

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Pricing and Cost Advice
Information Not Available
For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.It is priced fairly.Make sure you have enough licensing for all the techs that you have.The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.

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Ranking
19th
out of 58 in Virtual Meetings
Views
1,458
Comparisons
1,109
Reviews
0
Average Words per Review
389
Avg. Rating
N/A
8th
out of 58 in Virtual Meetings
Views
2,430
Comparisons
1,440
Reviews
5
Average Words per Review
594
Avg. Rating
7.2
Top Comparisons
Compared 27% of the time.
Compared 24% of the time.
Compared 21% of the time.
Also Known As
TelePresenceScreenConnect
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Cisco
ConnectWise
Overview
Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Offer
Learn more about Cisco TelePresence
Learn more about ConnectWise Control
Sample Customers
Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital ImagesJon Rosen Systems
Top Industries
No Data Available
REVIEWERS
Hospitality Company20%
Comms Service Provider10%
Construction Company10%
Consumer Goods Company10%
VISITORS READING REVIEWS
Software R&D Company28%
Comms Service Provider13%
K 12 Educational Company Or School8%
Wholesaler/Distributor8%
Find out what your peers are saying about TeamViewer, Microsoft, Zoom Video Communications and others in Virtual Meetings. Updated: May 2020.
420,062 professionals have used our research since 2012.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.