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Most Helpful Review
Find out what your peers are saying about ConnectWise Control vs. Google Hangouts and other solutions. Updated: July 2021.
523,975 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""You can bring up a command prompt remotely and execute commands without having to disturb the user."

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"The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible.""The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on.""The group chat is a very good feature, where you can see all of the participants on cameras.""Google Hangouts is very quick and easy to use, and the quality is very good.""Very good voice and video calling options.""The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time.""The ease of navigation is good, as we can easily share data and screens.""It is very easy to use and is available as soon as you open a Google account."

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Cons
"The solution is a little bit complicated when you want to implement it.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""I really didn't care for the onboarding process and it is something that should be improved."

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"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly.""Not a ten because there's room for improvement. Sometimes there is disconnectivity.""The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more.""I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing.""I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting.""Sending documents and other things is not an option.""There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc.""The algorithm should be improved to automatically deal with poor connections in a better way."

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Pricing and Cost Advice
"We pay $3,000 USD for the service, yearly upfront."

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"The screen-sharing feature is the most valuable feature.""We are using the free version of Google Hangouts.""This solution is available for free with the opening of a Google account."

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Questions from the Community
Top Answer: You can bring up a command prompt remotely and execute commands without having to disturb the user.
Top Answer: We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
Top Answer: I really didn't care for the onboarding process and it is something that should be improved. They just sent me an email and said, "Hey, here's your account", and I have a group of folks using it. I… more »
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Ranking
7th
out of 59 in Virtual Meetings
Views
2,405
Comparisons
1,659
Reviews
3
Average Words per Review
977
Rating
8.7
6th
out of 59 in Virtual Meetings
Views
187
Comparisons
106
Reviews
10
Average Words per Review
436
Rating
7.7
Popular Comparisons
Also Known As
ScreenConnect
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Overview

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Offer
Learn more about ConnectWise Control
Learn more about Google Hangouts
Sample Customers
Jon Rosen Systems
Information Not Available
Top Industries
REVIEWERS
Hospitality Company18%
Wellness & Fitness Company18%
Construction Company9%
Healthcare Company9%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider15%
Government5%
Retailer5%
No Data Available
Company Size
REVIEWERS
Small Business65%
Midsize Enterprise20%
Large Enterprise15%
REVIEWERS
Small Business36%
Midsize Enterprise18%
Large Enterprise45%
Find out what your peers are saying about ConnectWise Control vs. Google Hangouts and other solutions. Updated: July 2021.
523,975 professionals have used our research since 2012.

ConnectWise Control is ranked 7th in Virtual Meetings with 3 reviews while Google Hangouts is ranked 6th in Virtual Meetings with 10 reviews. ConnectWise Control is rated 8.6, while Google Hangouts is rated 7.8. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of Google Hangouts writes "Screen sharing feature ties in with Google Docs and Google Sheets so that we can work on a single document as a whole group of us at once". ConnectWise Control is most compared with TeamViewer, LogMeIn Pro, Microsoft Remote Desktop Services, Check Point Remote Access VPN and BeyondTrust Remote Support, whereas Google Hangouts is most compared with Blackboard Collaborate. See our ConnectWise Control vs. Google Hangouts report.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.